Solution for: Epson scanner no longer works after Windows 11 update

Not working for me

Resolved for me, want to share with the Community:

Forget about the Epson interface and instead download and use the "Windows Scan" app here:

https://apps.microsoft.com/detail/9wzdncrfj3pv?amp%3Bgl=US&hl=en-u.s&gl=US

Once I did that my Epson DS-510 started working again. You select what device you want to use, either printers or scanners. Your scanner should appear in the dropdown list if is connected.

Some history: I had updated to Windows 11 in November 2023, and for about half a year I was able to use the DS-510 like previously. My Epson DS-510 mysteriously stopped working in May-June of 2024. In that timespan I had installed some Windows 11 updates.

Today I spent over 1 1/2 hours on the phone with Epson support and they tried to help but couldn't figure it out. Also in the course of that call we came across an option to use a Microsoft scanning app "Windows Scan," but the Epson tech said to ignore that and kept looking for other solutions.

Finally one of them said why don't you call Microsoft? It seemed to make sense to me that the problems was related to the Windows 11 update in May-Jun, since that coincided with the Epson no longer working. Then suddenly I said to myself why not at least try the Windows Scan app, and that turned out to solve the problem!

Moderator note: Converted to discussion

Try this:

Download Epson ScanSmart from Epson website.

On your printer go to Settings then Network settings, then Connection check, then Print check report.
Note the IP address

Run Epson ScanSmart

Next to Scanner, select Change

At the bottom of the dialog click Select here to connect by specifying an ipaddress

Then select your scanner from the drop-down box and enter the ipaddress you have noted from the Connection check report above.
Hopefully, like me you will then be able to scan using either ScanSmart utility or the much better Epson Scan 2 app, which had stopped working due to having the wrong ipaddress.
Good luck

The above continues to work for me and I find the Epson Scan 2 app meets my needs. I did take the additional step of allocating a fixed ip address for the printer/scanner on the DHCP of my router. It has worked fine for several months.

Still going strong.

Wow, that was a simple fix that lets me both preview and scan again! thanks so much.

the device manager for the printer/scanner i found an exclamation point for epson scanner using windows 11. i removed it and the scanner works no issues now

I could not find it. Could you send the link? Thanks in advance!!!