Solution for: Epson scanner no longer works after Windows 11 update

Anonymous
2024-07-03T20:40:15+00:00

Resolved for me, want to share with the Community:

Forget about the Epson interface and instead download and use the "Windows Scan" app here:

https://apps.microsoft.com/detail/9wzdncrfj3pv?amp%3Bgl=US&hl=en-u.s&gl=US

Once I did that my Epson DS-510 started working again. You select what device you want to use, either printers or scanners. Your scanner should appear in the dropdown list if is connected.

Some history: I had updated to Windows 11 in November 2023, and for about half a year I was able to use the DS-510 like previously. My Epson DS-510 mysteriously stopped working in May-June of 2024. In that timespan I had installed some Windows 11 updates.

Today I spent over 1 1/2 hours on the phone with Epson support and they tried to help but couldn't figure it out. Also in the course of that call we came across an option to use a Microsoft scanning app "Windows Scan," but the Epson tech said to ignore that and kept looking for other solutions.

Finally one of them said why don't you call Microsoft? It seemed to make sense to me that the problems was related to the Windows 11 update in May-Jun, since that coincided with the Epson no longer working. Then suddenly I said to myself why not at least try the Windows Scan app, and that turned out to solve the problem!

**** Moderator note: Converted to discussion

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-02-09T01:23:07+00:00

    A recent Windows 11 also caused my Epson vscan software to not be able to find my Perfection V600 scanner. After lots of searching I figured out this was caused by Microsoft automatically starting the 'Windows Image Acquisition' service. Here is how you can stop the service and set it to manually start.

    1. Search the start menu for Services
    2. Start the application
    3. Scroll down and double-click Windows Image Acquistion from the list of services
    4. Click the Stop button
    5. Set the Startup type: drop-down list to Manual
    6. Click the Apply button
    7. Click the OK button
    8. Exit the Services application

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  2. Anonymous
    2024-11-03T03:21:53+00:00

    PaulKing8, that is the weirdest fix of all time...

    And... it worked... (clicking in the grey area above help / configuration). I was seriously about to take the scanner to electronic waste after recently upgrading to windows 11...

    Thank you!

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  3. Anonymous
    2024-11-09T17:22:27+00:00

    Epson now has a download for windows 11. on first look it seems everything is there in Epson Scan for my Epson 3490 photo scanner. Could they have actually given a **** about their consumers?

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  4. Anonymous
    2025-02-14T20:36:10+00:00

    Hallelujah! That finally did the trick after hours of searching for a solution... grrrr. Thank you!

    A recent Windows 11 also caused my Epson vscan software to not be able to find my Perfection V600 scanner. After lots of searching I figured out this was caused by Microsoft automatically starting the 'Windows Image Acquisition' service. Here is how you can stop the service and set it to manually start.

    1. Search the start menu for Services
    2. Start the application
    3. Scroll down and double-click Windows Image Acquistion from the list of services
    4. Click the Stop button
    5. Set the Startup type: drop-down list to Manual
    6. Click the Apply button
    7. Click the OK button
    8. Exit the Services application

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    5 people found this answer helpful.
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  5. Anonymous
    2024-07-04T07:10:58+00:00

    Hi, Becky user

    Welcome to the Microsoft community.

    Thank you for your sharing. Many users will encounter problems when using the printer to a greater or lesser extent. I believe the solution you shared can definitely solve many printer problems that users encounter.

    Best regards

    Tommy Jin | Microsoft Community Support Specialist

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