Why am I being asked for a Passkey? How do I turn off passkeys?

Anonymous
2024-07-22T21:51:35+00:00

I was opted into this without my knowledge, or without understanding how it works.

I have a solid understanding of Windows, and the security around it. But I do not understand why I suddenly am being forced to use, and constantly asked about passkeys, when I have not opted into them or set them up.

If I don't understand why I am being forced to use these, or why they are required, none of the less savvy users will. This will likely result in Microsoft spending more on tech support due to people being locked out of their devices.

Scenario: I have deleted the passkeys from my settings, and now my Edge logins have a discrepancy, because they are demanding passkeys that no longer exist.

For some reason, Windows is not allowing me to delete my Microsoft Passkey, because now that is required to sign in to my computer. I already have a PIN, a password, a fingerprint, and my face to sign in to my computer.

Is the only option logging out of my Microsoft Account and making it a local account to opt out of passkeys?

Passkeys need to be explained better if they are going to be a requirement, it needs to be a more gentle introduction.

Windows for home | Windows 11 | Security and privacy

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Rob Koch 26,160 Reputation points Volunteer Moderator
2024-07-23T03:59:03+00:00

You've been using a passkey to login to Windows since you enabled Windows Hello to perform Face, Fingerprint or PIN login methods, since they' re an integral part of that system. They simply weren't as visible in the past, since the Passkey Management and using them for 3rd-party apps or websites weren't yet supported.

As usual, the problem is there are many documents available covering these and some confusing differences between the Azure Business-based systems using something called Entra for authentication and the consumer version of these related to your Microsoft Personal account. I'll include documents from both here in case you are more technically interested but tell you which I'm providing.

The first is an overview for consumer accounts and should help you understand how crucial they are to Microsoft's future authentication systems intended to remove the need for passwords, so trying to escae them is utterly pointless.

New passkey support for Microsoft consumer accounts | Microsoft Security Blog

This next one has more technical detail and in the first sections describes in general how they work, while a later section is specific to the Microsoft implementation and shows how these functions relate to Windows Hello, the Edge browser and other similar portions of Windows. I wouldn't typically provide this to the average consumer, but it really makes their operation on Windows clear for those wanting to understand them more deeply.

WebAuthn APIs - Windows Security | Microsoft Learn

I think I'll stop there for the moment to make sure you want more iformation, since upon quick review, these two documents cover the basics, while there are many others that provide the How-to explanations for individual portions of passkey operation.

Rob

< EDIT > BTW, here's a FAQ document with some common questions about passkeys, the last of which is titled; How can I provide feedback about my experience with passkeys?

Passkeys frequently asked questions (FAQ) - Microsoft Support

If you click the question to view the answer, you'll find a link to the Windows Feedback where you can submit your comments directly to Microsoft. Anything you post in this forum will only be seen by those who browse here, while virtually no Microsoft employees ever do and so your posts here are only really seen by us volunteer or a few contract helpers.

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quietman7 MVP Alumni 19,830 Reputation points Volunteer Moderator
2025-06-22T21:08:03+00:00

I appreciate your response. If a password and the multi-authentication code is not sufficient, what does a 'passkey' do?

Why doesn't Microsoft provide some easy-to-understand explanation of what a 'passkey' is and why it is different for every site?

I provided that information in a previous reply (page 11) but here are those and some more links by Microsoft with explanations.

Passkeys Authentication Across Platforms - How Passkeys Registration and Authentication Work Across Devices and Platforms

Quote

To combat such risks, phishing-resistant Passwordless authentication methods, including enhanced support for Microsoft Authenticator, have become critical.

Just for the record...Microsoft has long been a proponent of passwordless authentication for years so this is nothing new. Other industries have been moving in that direction too. .

In a nutshell...Passkeys are stored as secrets locally on a device and use a device's unlock mechanism such as Windows Hello biometrics (fingerprint or facial recognition) or PIN sign-In options to authenticate them before signing in. Passkeys can be used without the need for other sign-in challenges, making the authentication process faster and more convenient. A passkey is invisible, virtual and employ public-key cryptography (keypair concept: a private key and a public key). The passkey is purposely hidden from access inside the TPM (Trusted Platform Module).
 
TPM chip is an embedded crypto-processor in laptops and is designed to provide hardware-based, security-related functions (carry out cryptographic operations. The TPM is isolated from the main processor and functions as a vault (a lockbox for keys) so in the event of malware attack or breach, sensitive user data remains secure.

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  1. Anonymous
    2025-05-13T21:51:03+00:00

    No, that wasn't me inquiring about a 3rd-party security key product. Not interested.

    Your lengthy explanations are well-intentioned but candidly and with all due respect, your answers serve to highlight the absolute absurdity of all of this. I lost interest in the dialogue a few weeks ago.

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  2. Rob Koch 26,160 Reputation points Volunteer Moderator
    2025-05-13T05:38:10+00:00

    Good grief.

    a very frustrated Microsoft customer,

    For clarity, you don't need to understand any of my last post to use a passkey, in fact it's so simple when you have both a Windows Hello biometric device like a camera and PIN as backup as I do with my own Windows 10 Surface go tablet, that I was completely unaware I'd been using a passkey to login to my Microsoft account until the discussions surrounding it began a few years ago.

    However, that doesn't mean I believe that Microsoft's or those like Amazon's implementations with Windows 10 are great, far from it, they've been problematic and confusing since I tried them a couple years ago, partially because Microsoft didn't realize how important a passkey authenticator, along with the associated passkey management on the local PC would be to ease of use.

    Using passkeys is so seamless that many of you are complaining because you set them up and started using them without even knowing you'd done it, just like I originally did a few years ago. The problem isn't that it's how invisible the system was made to try and make it simple, forgetting that most of the population can't visualize invisible objects like private keys and even the TPM, which makes understanding them more difficult.

    Windows 10 requires an authenticator on an eternal device like a smartphone, which complicates using them significantly, that's why I've stated they should have started with a local authenticator on the PC first, or if they didn't plan to do that with Windows 10, simply left the option to use it with websites turned off completely on that os version unless the user himself specifically turned it on, since it's due to end support in October anyway.

    BTW, I believe it was you who asked about a 3rd-party security key product you'd tried to get working with passkeys but couldn't with Windows. A quick look at the FIDO Alliance website list of supported products showed that at least at the time, your product and even the company you mentioned weren't listed there, so since many other products do appear there, I assume that's the reason it didn't work.

    Rob

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  3. Anonymous
    2025-05-13T03:53:46+00:00

    Good grief.

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