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please help me out
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, I am Dave, I will help you with this.
1
I need some information about your system, click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.
2
If you are seeing an error message on your PC, please provide a screenshot of the error.
this is what i get
Thank you for the screenshot.
On your Start Menu, search for the HP PC Hardware Diagnostics Tool, in that utility is a list of troubleshooters, select Power and run that diagnostics, does it find a problem with your battery?
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also check this
