Remove Inaccessible Computers from Link to Windows App on Samsung Galaxy S23 Ultra

Anonymous
2024-08-03T22:43:03+00:00

I need assistance removing multiple computers from my Link to Windows app. I have a Samsung Galaxy S23 Ultra. There are 4 computers linked to my Link to Windows app on this phone. These computers are actually previous Windows installations on my current PC. I've reinstalled Windows multiple times on this PC, and I can no longer access these previous installations to disconnect them properly. I need a way to remove these inaccessible computers from my Linked Account.

How can I remove these inaccessible computers from my Link to Windows app on my Samsung Galaxy S23 Ultra without having direct access to the previous Windows installations?

Windows for home | Windows 11 | Connect Phone and PC

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  1. Anonymous
    2024-12-17T07:15:12+00:00

    A Update on this issue. Looks like the Feedback I created is starting to get noticed https://aka.ms/AAstmsw 

    Please Upvote this to get Microsoft to see it.

    They did post a response on the issue but it does not solve the issue.

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  2. Anonymous
    2024-10-13T12:17:21+00:00

    What's frustrating is that one was able to do this previously. Somehow, somewhere in an update of link to windows in android it broke.

    Not too long ago on the phone, we were able to long press a computer and then "Delete" (or was it remove?) computer inside "link to windows" settings.

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  3. Anonymous
    2024-10-10T00:55:19+00:00

    I've been trying to sort this out for some time now and someone lead me here. Phone Link and Link to Windows do seem to be the best option available but, sadly, they are mediocre at best in terms of functionality, interface and capabilities. Some form of ability to cleanup or even perform a complete reset should be available.

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  5. Anonymous
    2024-08-07T05:57:44+00:00

    Hi Richard Hammers.

    Thank you for your reply. I understand that you did not find your computer device information on the Devices page of your Microsoft account.

    In my previous reply I was referring to the following page

     

    If there is a device that you are no longer currently using, please remove it via the Remove button in the image.

    Also, if you have OneDrive synchronization turned on for your computer, turn it off.

    Also, you can try restoring your phone to factory settings after backing up the data in it.

    I noticed that you have provided feedback on this issue, please provide me with the feedback link and I will vote for you, which will help the development team to take note of the issue and make relevant adjustments.

    Thank you for your understanding and support.

    Best regards,

    Zev - MSFT | Microsoft Community Support Specialist

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