Speaking as someone who worked all in his life in the Industry for most of the big players, Microsoft have decided to go down this path and are ignoring their customers. They could easily remove Copilot but they choose not to do so.
Having run support and customer teams across EMEA I have some sympathy for the hapless support technicians who are having to "front" this position from Microsoft. They are in a lose/lose position.
Microsoft, at least be honest with your customers. Are you going to make Copilot optional for customers?