I want to Reset my PC but keep my files & settings, how do I do it?

As I have subscribed to 100GB of One Drive1 I need to use it for backing up the Folder that holds all the profiles. Is that supposed to be Users. As I have 100gb I would rather back up the folder than search for all the separate profiles, if that is possible.

This is what my One Drive looks like. Note, at the top left in the address line there is a RED Error.

I have no idea what it is but it wasn't there before I extended the subscription to 100GB. Before the Reset PC my folders and files were all neatly arranged

This is how my PC folders look. Everything I own. Does one of them hold all the settings and emails.

Do I need to back up the folders highlighted? If they are the Windows programmes then they should install when I get my PC returned. If I can back up and sync the rest that would be ok - or would it?

My arm is very sore.

Thank you for getting back to me.

-The red error in your OneDrive folder likely indicates a sync issue. Check the OneDrive icon in the taskbar for details, and follow prompts to resolve it.

Back Up the Users Folder:

-Navigate to C:\Users\YourUsername and back up this entire folder to OneDrive. This will include your personal settings, email profiles, and app data (like Thunderbird, Firefox, Chrome, etc.).

-In the highlighted areas, no need to back up Program Files, Program Files (x86), or Windows folders, as they contain system and program files that can be reinstalled.

Make sure OneDrive syncs everything by checking its status in the taskbar.

May I also ask if you have seen my last comment?

Please let me know if you have any more questions, I'll do my best to respond as soon as possible.

Hello again, I'm so pleased you are still hanging in there.

Fro m One Drive, I ended up in a MS troubleshooting screen listing many file copies of screenshots that I deleted. I did not make the copies but they appeared after I started to use One Drive. When I saw them in File Explorer I deleted every one that said 'copy'. They appeared to be the cause of the error. The error message then disappeared. I wanted to delete them from One Drive completely but the only option seemed to be Restore. I didn't use it.

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About > Backing up Users folder.

The videos I watched are either too advanced for me or I can't see what's on the screen as it's too small. Are you able to provide a print screen showing what I have to do. If I copy a folder like my Username to One Drive what happens to the file on my C:::drive? If I move it to Onedrive it will no longer be on my C: drive.

Once the Folder is in OneDrive, how do I make it sync and check that its syncing?

Perhaps there should be a video called: One Drive, Baby Steps. I wish I learned to use One Drive in a less stressful situation, not when my PC has to be returned to Acer for repair.

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When I click on One Drive from my Taskbar, it takes me to the File Explorer page. This is not the page I see in Tutorials and is confusing. How do I access the One Drive app/page.

Hi! Just checking back if you still need assistance? If you find the answers above helpful, you may mark it as an answer. If not, please tap on "Reply".