Copilot sign-in issue (Age verify)

Anonymous

Hello Microsoft! After the Copilot have changed the interface, I have got a problem to sign-in and use it.

It keep showing as picture below. I have click to verify my age and it link me to microsoft account page to verify.

It just keeps me on my basic information page and not jump me back to the Copilot app.

It doesn’t have any button to continue.

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88 answers

Sumit 44,316 Reputation points Volunteer Moderator

2024-10-15T15:47:39+00:00

People have reported that if you follow the prompts at: https://aka.ms/Familyverify , it will start to work provided you are 18+
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Anonymous

2024-10-16T03:31:29+00:00

Yeah that's very strange, I could use it before to; maybe there was an update to Microsoft's Privacy Policy, and there is a bug not letting you go forward with it?
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Anonymous

2024-10-16T11:43:43+00:00

My birth date is set however, still can't sign into copilot
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Anonymous

2024-10-16T12:17:15+00:00

An easy fix: clear all cookies and site data, then reload the page. Just make sure you don't log in.
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Anonymous

2024-10-16T12:35:55+00:00

I have a surface pro 9 andi have a copilot app already on it but when i click onto it it says age verification or sign into a diffreent account so i click on age verification and put all my details into it and then i press save but i still cannot sign into copilot
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