Copilot sign-in issue (Age verify)

Anonymous
2024-10-06T08:01:32+00:00

Hello Microsoft! After the Copilot have changed the interface, I have got a problem to sign-in and use it.

It keep showing as picture below. I have click to verify my age and it link me to microsoft account page to verify.

It just keeps me on my basic information page and not jump me back to the Copilot app.

It doesn’t have any button to continue.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-01-11T06:29:44+00:00

    Great, just what I needed, thanks Microsoft.

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  2. Anonymous
    2025-01-16T13:01:28+00:00

    Hello Microsoft! After the Copilot have changed the interface, I have got a problem to sign-in and use it.

    It keep showing as picture below. I have click to verify my age and it link me to microsoft account page to verify.

    It just keeps me on my basic information page and not jump me back to the Copilot app.

    Image

    It doesn’t have any button to continue.

    Image

    I am above 18 why it is showing above 18 only can continue please helpme

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  3. Anonymous
    2025-01-22T20:24:54+00:00

    I have the exact same issue, and it is extremely annoying because without the sign in I can't ask for images. It worked perfectly fine beforehand but sometimes generating images will help me get a better understanding of the research material and now I can't even use it because the screen won't change back to the search bar.

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  4. Anonymous
    2025-02-03T06:40:36+00:00

    Just click sign in with different account and log back on same account. Works

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  5. Anonymous
    2025-02-11T13:17:27+00:00

    Hello Microsoft! After the Copilot have changed the interface, I have got a problem to sign-in and use it.

    It keep showing as picture below. I have click to verify my age and it link me to microsoft account page to verify.

    It just keeps me on my basic information page and not jump me back to the Copilot app.

    Image

    It doesn’t have any button to continue.

    Image

    https://www.youtube.com/watch?v=xS3Z4Y0p8co&pp=ygUqRml4IENvcGlsb3QgVmVyaWZ5IHlvdXIgYWdlIHByb2JsZW0gaW4gaW9z

    Hope this video helps.

    What I did was sign out and repair and reset the Copilot app, I experienced the same problem before. Now, I can use Copilot once again.

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    1 person found this answer helpful.
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