Copilot sign-in issue (Age verify)

Anonymous
2024-10-06T08:01:32+00:00

Hello Microsoft! After the Copilot have changed the interface, I have got a problem to sign-in and use it.

It keep showing as picture below. I have click to verify my age and it link me to microsoft account page to verify.

It just keeps me on my basic information page and not jump me back to the Copilot app.

It doesn’t have any button to continue.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-10-19T05:01:26+00:00

    So, under 18s can't use Copilot now? I'm 17 and used to be able to use Copilot. Now, the same thing verify my age issue is popping up.

    I know, I used copilot for helping with finding information when I am in a pinch and it turns out I can't do that anymore so whenever I need to do something like this I go through so much pain to find a simple answer. I have to deal with different sources with different conclusions. When I am wrong I can at least blame it on Ai but now I get the blame for false information. I am going to use Gemini from now on.

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  2. Anonymous
    2024-10-18T04:47:20+00:00

    I already did the steps but it is not working

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  3. Anonymous
    2024-10-17T16:32:01+00:00

    Hello,

    Since there is no issue with your Microsoft account, it could be an issue with the Copilot application.

    I wish I could handle your problem, however, the issues on Copilot is out of reach of the response support community.

    It is more suitable for publishing on Microsoft Learn, you can click on "Ask a question", there are experts who can provide more professional solutions in that place.

    Here is a link to the forum where you can raise specific scenarios and share your idea to help solve the problem.

    Sincerely hope that your question will be dealt with appropriately after contact the correct department.

    Thanks for your patience and understanding.

    Best Regards,

    Sheng G. - MSFT | Microsoft Community Support Specialist

    sir/mam , I am 17 years and this is making a lot of difficulty many i am in my schools and I am using it for study and project assignment i am having very difficulty please help.................................

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  4. Anonymous
    2024-10-17T11:57:15+00:00

    Well, that didn't work for me.

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  5. Anonymous
    2024-10-17T10:34:44+00:00

    hey

    I have been facing the same issue. I did all the above steps and I'm still not able to sign in. and yes, my cc is not and adult acc . is there anything i can d to fix this issue? really need to use copilot

    a

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