G Pro X Wireless plays mute/unmute sound when audio starts or volume is changed

Anonymous
2024-10-24T20:33:55+00:00

I'm having this issue since updating to Windows 11 24H2, I've talked to Logitech support and they said since this is only happening on my PC and not others, its a Windows 11 update issue.

Here is what they said:

I understand your concern. I request you to contact Windows support as you are facing the issue after the Windows 11 update. There are high chances of audio drivers not updated properly. Hence, if you contact Windows support they will help you reinstall the software.

Please advise on how I should proceed, I've also linked a Reddit post with people having the same issue:

https://www.reddit.com/r/LogitechG/comments/1fml5oz/g_pro_x_wireless_plays_muteunmute_sound_when/

No one has found a solution yet

regards,

Taimur Ansari

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2025-03-30T14:14:14+00:00

Fixed w/ KB5053656 3/27/2025.

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  1. Anonymous
    2024-10-27T02:24:14+00:00

    Hi Taimur Ansari,

    Thank you for getting back to us.

    We are glad to hear that you found a workaround.

    If even a clean Windows 11 24H2 installation has problems, it may mean that there are specific interaction problems/compatibility conflicts between the new driver API/system API and the hardware, such as passing an unexpected 2.4Ghz band wireless signal, or sending some electrical signal to the hardware to trigger the hardware's sound alarm.

    However, due to the limitation that similar problems have not been observed on my personal device, it is difficult to provide an accurate conclusion.

    Do you still have some wired devices?

    Will this situation occur in a wired device? Or will it occur in other wireless devices or Bluetooth devices that are not based on a 2.4GHz LIGHTSPEED connection?

    Best Regards,

    Kyo.Y - MSFT | Microsoft Community Technical Support

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  2. Anonymous
    2024-10-27T21:59:28+00:00

    I also tested my Razer Blackshark V2, and no beeps(or any other unwanted sounds) on that device. I do not have another wireless device to test, so I can only say the unwanted beeping seems to be occurring with the Logitech Pro X wireless. I'm going to share this post to the Reddit thread as well, see if anyone else can test their devices, and inform you of that.

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  3. Anonymous
    2024-10-31T20:33:40+00:00

    Hey Kyo,

    It looks like no one has replied, so you'll just have to rely on my input. Do you have any ideas on how to proceed, knowing this is a Windows 24H2 issue only? The Redditors at least feel that is the case anyway.

    regards,

    Taimur Ansari.

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  4. Anonymous
    2024-11-04T05:24:24+00:00

    Just upgraded to Win 11 & started to have the exact same issue. Whenever I am not constantly listening to something, the smallest sound will make my headset beep (mute/unmute sound). Even if it's just a Discord notification incoming or a Youtube video starting.

    I am not comfortable enough to use some workaround suggestions given on Reddit/here, which need me to uninstall important drivers or writing scripts. So a fix from Windows itself would be great! The constant beeping sound is driving me crazy after only 2 days :(

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