Fixed w/ KB5053656 3/27/2025.
G Pro X Wireless plays mute/unmute sound when audio starts or volume is changed
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I'm having this issue since updating to Windows 11 24H2, I've talked to Logitech support and they said since this is only happening on my PC and not others, its a Windows 11 update issue.
Here is what they said:
I understand your concern. I request you to contact Windows support as you are facing the issue after the Windows 11 update. There are high chances of audio drivers not updated properly. Hence, if you contact Windows support they will help you reinstall the software.
Please advise on how I should proceed, I've also linked a Reddit post with people having the same issue:
https://www.reddit.com/r/LogitechG/comments/1fml5oz/g_pro_x_wireless_plays_muteunmute_sound_when/
No one has found a solution yet
regards,
Taimur Ansari
Windows for home | Windows 11 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
78 additional answers
Sort by: Newest
-
Anonymous
2024-10-25T17:42:20+00:00 No the device is not experiencing mute/unmute issues, it simply makes beeping sounds, while the audio is fine.
-
Anonymous
2024-10-25T06:20:03+00:00 Hi Taimur Ansari,
Welcome to Microsoft Community.
Based on the original description, we understand that your device is experiencing frequent mute and unmute issues.
The Logitech team gives a reasonable speculation that an anomaly in the driver's data state could be causing the strange issue.
Unfortunately, we are in an online environment that does not have direct access to Reddit.
If possible, would you mind sharing with us the critical information in the thread?
If this issue appears after a Windows update, the first thing worth trying is to uninstall any recently installed updates.
- Select Start > Settings > Windows Update > Update history > Uninstall updates.
- On the list that appears, locate the update you want to remove, and then select Uninstall next to it.
For drivers, you could try performing a clean uninstall/clean install of the driver if possible.
The content in the links below described examples or tools related to this process.
Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. - how to completely remove audio Driver from windows 10 - Microsoft Community
- Audio driver does not completely uninstall - Microsoft Community Is there a way to do a clean uninstall of the Realtek Audio driver? - Microsoft Community
- How to Perform a Clean Installation of Driver - Bluetooth component based example
- For older versions of the driver, you can visit the device manufacturer's product support site.
- After the driver "package" is removed from the device, the driver cannot be installed by scanning for hardware changes. Please be careful to back up the driver installation files in advance.
Disclaimer: Please back up all your important data before performing it. For the device itself, the state of its drivers or firmware may also affect the behavior of the audio drivers.
If possible, you can try to restore the G Pro X Wireless itself to the default firmware state.
If I misunderstand your situation, feel free to correct me and share the information.
Best Regards,
Kyo.Y - MSFT | Microsoft Community Technical Support