G Pro X Wireless plays mute/unmute sound when audio starts or volume is changed

Anonymous
2024-10-24T20:33:55+00:00

I'm having this issue since updating to Windows 11 24H2, I've talked to Logitech support and they said since this is only happening on my PC and not others, its a Windows 11 update issue.

Here is what they said:

I understand your concern. I request you to contact Windows support as you are facing the issue after the Windows 11 update. There are high chances of audio drivers not updated properly. Hence, if you contact Windows support they will help you reinstall the software.

Please advise on how I should proceed, I've also linked a Reddit post with people having the same issue:

https://www.reddit.com/r/LogitechG/comments/1fml5oz/g_pro_x_wireless_plays_muteunmute_sound_when/

No one has found a solution yet

regards,

Taimur Ansari

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2025-03-30T14:14:14+00:00

Fixed w/ KB5053656 3/27/2025.

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  1. Anonymous
    2025-02-10T23:42:20+00:00

    I just fixed it by disabling voice focus within the sound settings for this mic in windows.

    Hi,

    Thanks Hilgory, it's seems to work... Currently testing it.

    Image

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  2. Anonymous
    2025-01-06T03:30:52+00:00

    This doesn't work for me, I only have 2 USB controllers that allow me to uncheck the box, but the beep still occurs. I've been using the service I wrote that generates a silent wave tone to keep the headset active and that's been working for me. I've been going back and forth between Logitech asking them to fix it, after 20 e-mails, they say they won't fix it and that Microsoft has to fix it, which is the stupidest **** answer I've ever heard, because Microsoft isn't going to fix it. So we're stuck with this ****.

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  3. Anonymous
    2024-10-27T21:59:28+00:00

    I also tested my Razer Blackshark V2, and no beeps(or any other unwanted sounds) on that device. I do not have another wireless device to test, so I can only say the unwanted beeping seems to be occurring with the Logitech Pro X wireless. I'm going to share this post to the Reddit thread as well, see if anyone else can test their devices, and inform you of that.

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  4. Anonymous
    2024-10-25T17:52:21+00:00

    Here is one guy's take on the matter:

    'Same issue. After updating to Win11 24h2, the headphones started making a mute/unmute beep. There is no beep on Win11 23h2. Reinstalling g-hub or removing drivers doesn't help. Even a clean reinstall of Win11 24h2 doesn't help (there is no beep on 23h2). It appears Microsoft broke something or altered how audio works with devices in 24h2.'

    He appears to have somehow fixed it later, he says,' Strangely enough, the problem solved itself. I don't know what helped. Maybe some small Windows updates after the 24h2 update.'

    Although I haven't found a fix yet myself.

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