Fixed w/ KB5053656 3/27/2025.
G Pro X Wireless plays mute/unmute sound when audio starts or volume is changed
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Anonymous
I'm having this issue since updating to Windows 11 24H2, I've talked to Logitech support and they said since this is only happening on my PC and not others, its a Windows 11 update issue.
Here is what they said:
I understand your concern. I request you to contact Windows support as you are facing the issue after the Windows 11 update. There are high chances of audio drivers not updated properly. Hence, if you contact Windows support they will help you reinstall the software.
Please advise on how I should proceed, I've also linked a Reddit post with people having the same issue:
https://www.reddit.com/r/LogitechG/comments/1fml5oz/g_pro_x_wireless_plays_muteunmute_sound_when/
No one has found a solution yet
regards,
Taimur Ansari
Windows for home | Windows 11 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Anonymous
78 additional answers
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Anonymous
2024-11-04T05:24:24+00:00 Just upgraded to Win 11 & started to have the exact same issue. Whenever I am not constantly listening to something, the smallest sound will make my headset beep (mute/unmute sound). Even if it's just a Discord notification incoming or a Youtube video starting.
I am not comfortable enough to use some workaround suggestions given on Reddit/here, which need me to uninstall important drivers or writing scripts. So a fix from Windows itself would be great! The constant beeping sound is driving me crazy after only 2 days :(
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Anonymous
2024-11-08T17:19:07+00:00 None of these are viable or apply. It's obviously not in any way an RF/wireless issue. The issue is easily replicated by initiating sound following any brief period of inactivity. If it were signal-related, it would be intermittent and random, often initiated by outside interference. This is 100% reproducable on-demand. Rolling back off of Win24H2 is not a viable solution in my case, even though that update is clearly the driver of this bug. I've updated Ghub/re-installed it and I have other Logitch products that require it. Given that it's happening to almost everyone using a Pro X Wireless Headset, I doubt it's any random drivers or software issues, but rather a conflict between the Windows audio API and whatever the headset is doing.
The only true 'fix' that's listed is to do things like play audio from the mic through the headset, which is a no-go for me. I don't know how people would want that unless they never use a mic. You can also play music 24/7 at a low volume or run a process that always keeps the audio active, but that's a silly solution.
I got a reply from the LogitechG subreddit from LogitechG_Andy, and he said their engineers are working with Microsoft. Not sure what else there is to do but wait.
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Anonymous
2024-11-04T21:32:20+00:00 Same issue here. 24h2. Get the mute or unmute sound whenever a sound is played after being inactive for 30-60 seconds with no sound. If any sound is present, it works normally. Extremely annoying.
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Anonymous
2024-10-25T17:42:20+00:00 No the device is not experiencing mute/unmute issues, it simply makes beeping sounds, while the audio is fine.