Mouse Cursor Size Issue on Windows 11 (v24H2) - HP Spectre x360

Anonymous
2024-10-27T11:48:55+00:00

Hello everyone, I am experiencing a strange issue with my Windows 11 (version 24H2) laptop. Every time I boot up my HP Spectre x360 16-inch 2-in-1 laptop, the mouse cursor appears significantly larger than normal.

I found that resetting the graphics card temporarily resolves the issue, but the problem reoccurs with each reboot. changing the screen resolution also fixed it, any solution? My laptop is equipped with Intel Iris Xe Graphics and has 8GB of RAM.

Any advice would be greatly appreciated! Thank you.

Windows for home | Windows 11 | Display and graphics

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  1. Anonymous
    2024-12-04T16:49:19+00:00

    I think I found a solution. The Hp representative's help did not work so I looked in the web. If you go Settings - System - Display - Scale; the default is 200%, change it around and then back to 200%, it solves the issue. I tried it yesterday and since then the cursor hasn't changed its size.

    Sakina, I have done that and it's solved the problem up to a point.

    However, when I shut down and log back in the large pointer returns. 😖

    I found that solution also, it seems to work even after rebooting or using the touch screen, i will update if the problem randomly appears again.

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  2. Anonymous
    2024-12-03T08:27:26+00:00

    Yes, same for me.

    Very very irritating.

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  3. Anonymous
    2024-12-03T08:25:51+00:00

    🤦🏻‍♂️ That’s what I suspected might happen - it’s why I’m loathe to phone these so-called support desks.

    Thanks for the help though and I hope you get those 2 hours back sometime!

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  4. Anonymous
    2024-12-02T21:52:29+00:00

    Sakina, thanks for the reply.

    Was that HP support you spoke to and if so please advise if the update was successful once you know. If it is then can’t HP put something on their HP app for everybody to download?

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  5. Anonymous
    2024-12-02T19:54:45+00:00

    So I called their customer service for return and replace, they transferred me to the troubleshooting - tech support. with the help of the representative, we installed a windows 11 update. I don't know if it solved the issue yet, but he'll check it tomorrow. I suggest you to call hp support for this issue.

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