Cannot update to 24H2 because of partition error

Anonymous

Hello, I really need help with performing the update to Windows 11 24H2 update.

I have tried to search for update in Windows Update multiple times, and yet it keepts telling me I'm on the latest update. There are nothing in the optional section either. This is despite the fact my build version is 21H2, which is very old now.

I have tried downloading the Windows Update Assistant, but that was to no avail because every time it keepts telling me "we couldn't update the system reserved partition". I have 95 free gbs on my OS:C and so I have no idea what is causing this. I tried deleting temporary files, using the CMD and create a Y drive then deleting fonts through it, labelling the product file to .old and even tried a set of command to restart registries. The Update Assistant or the ISO version, both returned with the same message.

I have grown quite desperate now since I realized Windows never even offered to update me to 22H2 and 23H2. All the tutorials on Youtube all pointed to the MS guide to deleting the fonts. I ran out of options, and I can't contact any agents because the system keep telling me my account was logged in too many times.

Hope someone can help me here, thank you.

Here is my spec:

Device name LEGION5-KB

Processor AMD Ryzen 7 6800H with Radeon Graphics 3.20 GHz

Installed RAM 32.0 GB (31.2 GB usable)

Device ID CE7ECE7D-319F-442B-B4F1-B2ABD3A4024F

Product ID 00330-81480-16870-AA476

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

244 answers

Ramesh 181.2K Reputation points Volunteer Moderator

2024-12-21T06:20:12+00:00
@Farid:

Please run these commands from the admin Command Prompt:

************************************************
```
mountvol Y: /s

md C:\Lenovo\BIOS

cd /d Y:\EFI\Lenovo\BIOS

move selfhealing.fd C:\Lenovo\BIOS\
```
************************************************
Re-run the 24H2 setup now.
Was this answer helpful?

0 comments No comments
Anonymous

2024-12-21T05:04:58+00:00
hi Ramesh, my windows 11 failed to update to 24H2. please help.

Volume in drive Y has no label.

Volume Serial Number is 9C97-8D73

Directory of Y:\

12/12/2024 09:45 EFI

23/10/2023 11:07 System Volume Information
```
           0 File(s)              0 bytes
```
Directory of Y:\EFI

23/10/2023 11:03 .

23/10/2023 11:03 ..

23/10/2023 11:03 Microsoft

23/10/2023 11:07 Boot

12/12/2024 09:45 Lenovo

24/11/2023 13:29 Insyde
```
           0 File(s)              0 bytes
```
Directory of Y:\EFI\Microsoft

23/10/2023 11:03 .

23/10/2023 11:03 ..

23/10/2023 11:03 Boot

23/10/2023 11:07 Recovery
```
           0 File(s)              0 bytes
```
Directory of Y:\EFI\Microsoft\Boot

23/10/2023 11:03 .

23/10/2023 11:03 ..

19/12/2024 14:19 49.152 BCD

23/10/2023 11:03 65.536 BCD.LOG

23/10/2023 11:06 8.192 BCD.LOG1

23/10/2023 11:06 0 BCD.LOG2

23/10/2023 11:07 bg-BG

19/12/2024 10:42 71.088 kd_02_10df.dll

23/10/2023 11:07 CIPolicies

23/10/2023 11:07 cs-CZ

23/10/2023 11:07 da-DK

23/10/2023 11:07 de-DE

23/10/2023 11:07 el-GR

23/10/2023 11:07 en-GB

23/10/2023 11:07 en-US

23/10/2023 11:07 es-ES

23/10/2023 11:07 es-MX

23/10/2023 11:07 et-EE

23/10/2023 11:07 fi-FI

23/10/2023 11:07 fr-CA

23/10/2023 11:07 fr-FR

23/10/2023 11:07 hr-HR

23/10/2023 11:07 hu-HU

23/10/2023 11:07 it-IT

23/10/2023 11:07 ja-JP

19/12/2024 10:42 476.464 kd_02_10ec.dll

19/12/2024 10:42 71.072 kd_02_1137.dll

19/12/2024 10:42 283.968 kd_02_14e4.dll

19/12/2024 10:42 91.552 kd_02_15b3.dll

19/12/2024 10:42 83.376 kd_02_1969.dll

19/12/2024 10:42 70.960 kd_02_19a2.dll

19/12/2024 10:42 62.896 kd_02_1af4.dll

19/12/2024 10:42 361.888 kd_02_8086.dll

19/12/2024 10:42 58.800 kd_07_1415.dll

19/12/2024 10:42 87.456 kd_0C_8086.dll

19/12/2024 10:42 10.341 winsipolicy.p7b

19/12/2024 10:42 2.756.512 bootmgfw.efi

19/12/2024 10:42 2.744.752 bootmgr.efi

19/12/2024 10:42 87.360 kdstub.dll

19/12/2024 10:42 2.506.672 memtest.efi

23/10/2023 11:07 ko-KR

23/10/2023 11:07 lt-LT

23/10/2023 11:07 lv-LV

19/12/2024 10:42 11.030 boot.stl

23/10/2023 11:07 nb-NO

23/10/2023 11:07 nl-NL

23/10/2023 11:07 pl-PL

23/10/2023 11:07 pt-BR

23/10/2023 11:07 pt-PT

23/10/2023 11:07 qps-ploc

23/10/2023 11:07 ro-RO

23/10/2023 11:07 ru-RU

23/10/2023 11:07 sk-SK

23/10/2023 11:07 sl-SI

23/10/2023 11:07 sr-Latn-RS

23/10/2023 11:07 sv-SE

23/10/2023 11:07 tr-TR

23/10/2023 11:07 uk-UA

19/12/2024 10:42 58.800 kdnet_uart16550.dll

23/10/2023 11:07 zh-CN

23/10/2023 11:07 zh-TW

19/12/2024 10:49 65.536 BOOTSTAT.DAT

23/10/2023 11:07 Fonts

23/10/2023 11:07 Resources

15/12/2024 15:03 158.592 cbmr_driver.efi

19/12/2024 10:42 99.760 kd_02_1414.dll

19/12/2024 10:42 58.784 kd_02_15ad.dll

19/12/2024 10:49 qps-plocm

19/12/2024 10:42 160.560 SecureBootRecovery.efi
```
          27 File(s)     10.561.099 bytes
```
Directory of Y:\EFI\Microsoft\Boot\bg-BG

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 94.520 bootmgfw.efi.mui

19/12/2024 10:42 94.528 bootmgr.efi.mui
```
           2 File(s)        189.048 bytes
```
Directory of Y:\EFI\Microsoft\Boot\CIPolicies

23/10/2023 11:07 .

23/10/2023 11:07 ..

23/10/2023 11:07 Active
```
           0 File(s)              0 bytes
```
Directory of Y:\EFI\Microsoft\Boot\CIPolicies\Active

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 31.409 {82443e1e-8a39-4b4a-96a8-f40ddc00b9f3}.cip

19/12/2024 10:42 10.972 {CDD5CB55-DB68-4D71-AA38-3DF2B6473A52}.cip

19/12/2024 10:42 10.564 {5DAC656C-21AD-4A02-AB49-649917162E70}.cip
```
           3 File(s)         52.945 bytes
```
Directory of Y:\EFI\Microsoft\Boot\cs-CZ

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 93.488 bootmgfw.efi.mui

19/12/2024 10:42 93.488 bootmgr.efi.mui

19/12/2024 10:42 46.496 memtest.efi.mui
```
           3 File(s)        233.472 bytes
```
Directory of Y:\EFI\Microsoft\Boot\da-DK

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 92.464 bootmgfw.efi.mui

19/12/2024 10:42 92.480 bootmgr.efi.mui

19/12/2024 10:42 46.496 memtest.efi.mui
```
           3 File(s)        231.440 bytes
```
Directory of Y:\EFI\Microsoft\Boot\de-DE

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 97.096 bootmgfw.efi.mui

19/12/2024 10:42 97.088 bootmgr.efi.mui

19/12/2024 10:42 47.008 memtest.efi.mui
```
           3 File(s)        241.192 bytes
```
Directory of Y:\EFI\Microsoft\Boot\el-GR

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 97.712 bootmgfw.efi.mui

19/12/2024 10:42 97.584 bootmgr.efi.mui

19/12/2024 10:42 47.520 memtest.efi.mui
```
           3 File(s)        242.816 bytes
```
Directory of Y:\EFI\Microsoft\Boot\en-GB

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 89.920 bootmgfw.efi.mui

19/12/2024 10:42 89.920 bootmgr.efi.mui
```
           2 File(s)        179.840 bytes
```
Directory of Y:\EFI\Microsoft\Boot\en-US

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 90.032 bootmgfw.efi.mui

19/12/2024 10:42 89.920 bootmgr.efi.mui

19/12/2024 10:42 45.984 memtest.efi.mui
```
           3 File(s)        225.936 bytes
```
Directory of Y:\EFI\Microsoft\Boot\es-ES

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 94.512 bootmgfw.efi.mui

19/12/2024 10:42 94.520 bootmgr.efi.mui

19/12/2024 10:42 47.024 memtest.efi.mui
```
           3 File(s)        236.056 bytes
```
Directory of Y:\EFI\Microsoft\Boot\es-MX

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 94.536 bootmgfw.efi.mui

19/12/2024 10:42 94.520 bootmgr.efi.mui
```
           2 File(s)        189.056 bytes
```
Directory of Y:\EFI\Microsoft\Boot\et-EE

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 91.056 bootmgfw.efi.mui

19/12/2024 10:42 90.928 bootmgr.efi.mui
```
           2 File(s)        181.984 bytes
```
Directory of Y:\EFI\Microsoft\Boot\fi-FI

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 93.616 bootmgfw.efi.mui

19/12/2024 10:42 93.488 bootmgr.efi.mui

19/12/2024 10:42 46.512 memtest.efi.mui
```
           3 File(s)        233.616 bytes
```
Directory of Y:\EFI\Microsoft\Boot\fr-CA

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 96.560 bootmgfw.efi.mui

19/12/2024 10:42 96.576 bootmgr.efi.mui
```
           2 File(s)        193.136 bytes
```
Directory of Y:\EFI\Microsoft\Boot\fr-FR

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 96.672 bootmgfw.efi.mui

19/12/2024 10:42 96.568 bootmgr.efi.mui

19/12/2024 10:42 47.024 memtest.efi.mui
```
           3 File(s)        240.264 bytes
```
Directory of Y:\EFI\Microsoft\Boot\hr-HR

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 93.616 bootmgfw.efi.mui

19/12/2024 10:42 93.512 bootmgr.efi.mui
```
           2 File(s)        187.128 bytes
```
Directory of Y:\EFI\Microsoft\Boot\hu-HU

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 96.688 bootmgfw.efi.mui

19/12/2024 10:42 96.560 bootmgr.efi.mui

19/12/2024 10:42 47.008 memtest.efi.mui
```
           3 File(s)        240.256 bytes
```
Directory of Y:\EFI\Microsoft\Boot\it-IT

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 94.128 bootmgfw.efi.mui

19/12/2024 10:42 94.016 bootmgr.efi.mui

19/12/2024 10:42 46.384 memtest.efi.mui
```
           3 File(s)        234.528 bytes
```
Directory of Y:\EFI\Microsoft\Boot\ja-JP

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 81.328 bootmgfw.efi.mui

19/12/2024 10:42 81.200 bootmgr.efi.mui

19/12/2024 10:42 43.824 memtest.efi.mui
```
           3 File(s)        206.352 bytes
```
Directory of Y:\EFI\Microsoft\Boot\ko-KR

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 80.800 bootmgfw.efi.mui

19/12/2024 10:42 80.704 bootmgr.efi.mui

19/12/2024 10:42 43.952 memtest.efi.mui
```
           3 File(s)        205.456 bytes
```
Directory of Y:\EFI\Microsoft\Boot\lt-LT

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 92.592 bootmgfw.efi.mui

19/12/2024 10:42 92.464 bootmgr.efi.mui
```
           2 File(s)        185.056 bytes
```
Directory of Y:\EFI\Microsoft\Boot\lv-LV

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 92.080 bootmgfw.efi.mui

19/12/2024 10:42 91.952 bootmgr.efi.mui
```
           2 File(s)        184.032 bytes
```
Directory of Y:\EFI\Microsoft\Boot\nb-NO

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 91.952 bootmgfw.efi.mui

19/12/2024 10:42 91.952 bootmgr.efi.mui

19/12/2024 10:42 46.512 memtest.efi.mui
```
           3 File(s)        230.416 bytes
```
Directory of Y:\EFI\Microsoft\Boot\nl-NL

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 94.640 bootmgfw.efi.mui

19/12/2024 10:42 94.528 bootmgr.efi.mui

19/12/2024 10:42 46.496 memtest.efi.mui
```
           3 File(s)        235.664 bytes
```
Directory of Y:\EFI\Microsoft\Boot\pl-PL

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 95.552 bootmgfw.efi.mui

19/12/2024 10:42 95.536 bootmgr.efi.mui

19/12/2024 10:42 47.008 memtest.efi.mui
```
           3 File(s)        238.096 bytes
```
Directory of Y:\EFI\Microsoft\Boot\pt-BR

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 93.616 bootmgfw.efi.mui

19/12/2024 10:42 93.488 bootmgr.efi.mui

19/12/2024 10:42 46.400 memtest.efi.mui
```
           3 File(s)        233.504 bytes
```
Directory of Y:\EFI\Microsoft\Boot\pt-PT

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 93.616 bootmgfw.efi.mui

19/12/2024 10:42 93.488 bootmgr.efi.mui

19/12/2024 10:42 46.912 memtest.efi.mui
```
           3 File(s)        234.016 bytes
```
Directory of Y:\EFI\Microsoft\Boot\qps-ploc

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 55.104 memtest.efi.mui
```
           1 File(s)         55.104 bytes
```
Directory of Y:\EFI\Microsoft\Boot\ro-RO

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 93.088 bootmgfw.efi.mui

19/12/2024 10:42 92.992 bootmgr.efi.mui
```
           2 File(s)        186.080 bytes
```
Directory of Y:\EFI\Microsoft\Boot\ru-RU

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 94.016 bootmgfw.efi.mui

19/12/2024 10:42 94.000 bootmgr.efi.mui

19/12/2024 10:42 45.872 memtest.efi.mui
```
           3 File(s)        233.888 bytes
```
Directory of Y:\EFI\Microsoft\Boot\sk-SK

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 94.128 bootmgfw.efi.mui

19/12/2024 10:42 94.016 bootmgr.efi.mui
```
           2 File(s)        188.144 bytes
```
Directory of Y:\EFI\Microsoft\Boot\sl-SI

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 92.976 bootmgfw.efi.mui

19/12/2024 10:42 92.992 bootmgr.efi.mui
```
           2 File(s)        185.968 bytes
```
Directory of Y:\EFI\Microsoft\Boot\sr-Latn-RS

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 94.016 bootmgfw.efi.mui

19/12/2024 10:42 94.000 bootmgr.efi.mui
```
           2 File(s)        188.016 bytes
```
Directory of Y:\EFI\Microsoft\Boot\sv-SE

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 93.104 bootmgfw.efi.mui

19/12/2024 10:42 92.992 bootmgr.efi.mui

19/12/2024 10:42 45.888 memtest.efi.mui
```
           3 File(s)        231.984 bytes
```
Directory of Y:\EFI\Microsoft\Boot\tr-TR

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 92.592 bootmgfw.efi.mui

19/12/2024 10:42 92.480 bootmgr.efi.mui

19/12/2024 10:42 46.496 memtest.efi.mui
```
           3 File(s)        231.568 bytes
```
Directory of Y:\EFI\Microsoft\Boot\uk-UA

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 93.496 bootmgfw.efi.mui

19/12/2024 10:42 93.504 bootmgr.efi.mui
```
           2 File(s)        187.000 bytes
```
Directory of Y:\EFI\Microsoft\Boot\zh-CN

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 76.192 bootmgfw.efi.mui

19/12/2024 10:42 76.080 bootmgr.efi.mui

19/12/2024 10:42 43.424 memtest.efi.mui
```
           3 File(s)        195.696 bytes
```
Directory of Y:\EFI\Microsoft\Boot\zh-TW

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 76.592 bootmgfw.efi.mui

19/12/2024 10:42 76.592 bootmgr.efi.mui

19/12/2024 10:42 43.424 memtest.efi.mui
```
           3 File(s)        196.608 bytes
```
Directory of Y:\EFI\Microsoft\Boot\Fonts

23/10/2023 11:07 .

23/10/2023 11:07 ..
```
           0 File(s)              0 bytes
```
Directory of Y:\EFI\Microsoft\Boot\Resources

23/10/2023 11:07 .

23/10/2023 11:07 ..

23/10/2023 11:07 en-US

15/12/2024 15:03 169.320 bootres.dll
```
           1 File(s)        169.320 bytes
```
Directory of Y:\EFI\Microsoft\Boot\Resources\en-US

23/10/2023 11:07 .

23/10/2023 11:07 ..

15/12/2024 15:03 13.680 bootres.dll.mui
```
           1 File(s)         13.680 bytes
```
Directory of Y:\EFI\Microsoft\Boot\qps-plocm

19/12/2024 10:49 .

19/12/2024 10:49 ..

19/12/2024 10:42 54.704 memtest.efi.mui
```
           1 File(s)         54.704 bytes
```
Directory of Y:\EFI\Microsoft\Recovery

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:30 20.480 BCD

23/10/2023 11:07 32.768 BCD.LOG

23/10/2023 11:07 0 BCD.LOG1

23/10/2023 11:07 0 BCD.LOG2
```
           4 File(s)         53.248 bytes
```
Directory of Y:\EFI\Boot

23/10/2023 11:07 .

23/10/2023 11:07 ..

19/12/2024 10:42 2.756.512 bootx64.efi
```
           1 File(s)      2.756.512 bytes
```
Directory of Y:\EFI\Lenovo

23/10/2023 11:07 .

23/10/2023 11:07 ..

12/12/2024 09:45 BIOS
```
           0 File(s)              0 bytes
```
Directory of Y:\EFI\Lenovo\BIOS

23/10/2023 11:07 .

23/10/2023 11:07 ..

12/12/2024 09:45 33.554.432 SelfHealing.fd
```
           1 File(s)     33.554.432 bytes
```
Directory of Y:\EFI\Insyde

24/11/2023 13:29 .

24/11/2023 13:29 ..

12/12/2024 09:41 35.607.912 isflash.bin
```
           1 File(s)     35.607.912 bytes
```
Directory of Y:\System Volume Information

23/10/2023 11:07 .

23/10/2023 11:07 ..
```
           0 File(s)              0 bytes

 Total Files Listed:

         133 File(s)     90.336.268 bytes

         153 Dir(s)      10.211.328 bytes free
```
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Ramesh 181.2K Reputation points Volunteer Moderator

2024-12-20T12:00:45+00:00

Hi Marko,

You have sufficient free space after deleting the font files.

Please see if you can install 24H2 now.l

Dear Ramesh,

thank you. It went through. What about the missing fonts problem that Loren mentioned?

Marko

Hi Marko,

Deleting those .ttf files is not an issue. Windows won't use those files anyway.

BTW, the method is recommended in the official article below.

https://support.microsoft.com/en-us/topic/-we-couldn-t-update-system-reserved-partition-error-installing-windows-10-46865f3f-37bb-4c51-c69f-07271b6672ac
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Anonymous

2024-12-20T11:52:56+00:00

Hi Marko,

You have sufficient free space after deleting the font files.

Please see if you can install 24H2 now.l

Dear Ramesh,

thank you. It went through. What about the missing fonts problem that Loren mentioned?

Marko
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Anonymous

2024-12-20T10:07:12+00:00

Fixed mine by using EasyUS Partition Manager to increase the size of the EFI partition

from 100 to 1000. Was then able to install latest Win 11 24H2 Update Successfully

Cleaning the file was not an option because from what i understand it also contains

all Fonts that are loaded at startup and i use fonts as part of my design for

laser engraving
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