Cannot update to 24H2 because of partition error

Anonymous
2024-10-07T08:34:19+00:00

Hello, I really need help with performing the update to Windows 11 24H2 update.

I have tried to search for update in Windows Update multiple times, and yet it keepts telling me I'm on the latest update. There are nothing in the optional section either. This is despite the fact my build version is 21H2, which is very old now.

I have tried downloading the Windows Update Assistant, but that was to no avail because every time it keepts telling me "we couldn't update the system reserved partition". I have 95 free gbs on my OS:C and so I have no idea what is causing this. I tried deleting temporary files, using the CMD and create a Y drive then deleting fonts through it, labelling the product file to .old and even tried a set of command to restart registries. The Update Assistant or the ISO version, both returned with the same message.

I have grown quite desperate now since I realized Windows never even offered to update me to 22H2 and 23H2. All the tutorials on Youtube all pointed to the MS guide to deleting the fonts. I ran out of options, and I can't contact any agents because the system keep telling me my account was logged in too many times.

Hope someone can help me here, thank you.

Here is my spec:

Device name LEGION5-KB

Processor AMD Ryzen 7 6800H with Radeon Graphics 3.20 GHz

Installed RAM 32.0 GB (31.2 GB usable)

Device ID CE7ECE7D-319F-442B-B4F1-B2ABD3A4024F

Product ID 00330-81480-16870-AA476

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-12-05T13:48:58+00:00

    This did in fact work for me. So thank you.

    That said, this is completely stupid. Why doesn't MS take care of this with the update. This CANNOT be the solution for everyone.

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  2. Anonymous
    2024-12-04T23:06:46+00:00

    Thank you, Sahil. I'm glad I read this thread to its end before starting to miss out with the machine.
    This is far easier than any other workaround i have read anywhere, and it worked without a single problem.

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  3. Anonymous
    2024-12-04T05:46:52+00:00

    Hello Ramesh, i've reading the thread and tried to follow it until the dir.txt step and notice the big file that taken so much size is selfhealing.fd and isflash.bin and i'm not sure what to do since its kinda different from the other case. This is my full dir.txt. Can you help me?

    Volume in drive Y has no label.
    Volume Serial Number is A689-2315

    Directory of Y:\

    10 Jul 2024 15:23 EFI
    23 Feb 2024 18:34 System Volume Information
    0 File(s) 0 bytes

    Directory of Y:\EFI

    23 Feb 2024 18:31 .
    23 Feb 2024 18:31 ..
    23 Feb 2024 18:31 Microsoft
    23 Feb 2024 18:33 Boot
    10 Jul 2024 15:23 Lenovo
    10 Jul 2024 15:16 Insyde
    0 File(s) 0 bytes

    Directory of Y:\EFI\Microsoft

    23 Feb 2024 18:31 .
    23 Feb 2024 18:31 ..
    23 Feb 2024 18:31 Boot
    23 Feb 2024 18:33 Recovery
    0 File(s) 0 bytes

    Directory of Y:\EFI\Microsoft\Boot

    23 Feb 2024 18:31 .
    23 Feb 2024 18:31 ..
    04 Dec 2024 00:27 36.864 BCD
    23 Feb 2024 18:31 65.536 BCD.LOG
    23 Feb 2024 18:33 8.192 BCD.LOG1
    23 Feb 2024 18:33 0 BCD.LOG2
    23 Feb 2024 18:33 bg-BG
    04 Dec 2023 13:22 71.040 kd_02_10df.dll
    23 Feb 2024 18:33 CIPolicies
    23 Feb 2024 18:33 cs-CZ
    23 Feb 2024 18:33 da-DK
    23 Feb 2024 18:33 de-DE
    23 Feb 2024 18:33 el-GR
    23 Feb 2024 18:33 en-GB
    23 Feb 2024 18:33 en-US
    23 Feb 2024 18:33 es-ES
    23 Feb 2024 18:33 es-MX
    23 Feb 2024 18:33 et-EE
    23 Feb 2024 18:33 fi-FI
    23 Feb 2024 18:33 fr-CA
    23 Feb 2024 18:33 fr-FR
    23 Feb 2024 18:33 hr-HR
    23 Feb 2024 18:33 hu-HU
    23 Feb 2024 18:33 it-IT
    23 Feb 2024 18:33 ja-JP
    04 Dec 2023 13:22 443.776 kd_02_10ec.dll
    04 Dec 2023 13:22 71.024 kd_02_1137.dll
    04 Dec 2023 13:22 279.920 kd_02_14e4.dll
    04 Dec 2023 13:22 91.520 kd_02_15b3.dll
    04 Dec 2023 13:22 83.312 kd_02_1969.dll
    04 Dec 2023 13:22 71.040 kd_02_19a2.dll
    04 Dec 2023 13:22 62.848 kd_02_1af4.dll
    04 Dec 2023 13:22 333.184 kd_02_8086.dll
    04 Dec 2023 13:22 54.752 kd_07_1415.dll
    04 Dec 2023 13:22 87.520 kd_0C_8086.dll
    04 Dec 2023 13:21 10.341 winsipolicy.p7b
    29 Oct 2024 16:52 1.692.168 bootmgfw.efi
    29 Oct 2024 16:52 1.675.240 bootmgr.efi
    04 Dec 2023 13:20 87.408 kdstub.dll
    29 Oct 2024 16:52 1.472.008 memtest.efi
    23 Feb 2024 18:33 ko-KR
    23 Feb 2024 18:33 lt-LT
    23 Feb 2024 18:33 lv-LV
    10 Apr 2024 11:37 11.030 boot.stl
    23 Feb 2024 18:33 nb-NO
    23 Feb 2024 18:33 nl-NL
    23 Feb 2024 18:33 pl-PL
    23 Feb 2024 18:33 pt-BR
    23 Feb 2024 18:33 pt-PT
    23 Feb 2024 18:33 qps-ploc
    23 Feb 2024 18:33 ro-RO
    23 Feb 2024 18:33 ru-RU
    23 Feb 2024 18:33 sk-SK
    23 Feb 2024 18:33 sl-SI
    23 Feb 2024 18:33 sr-Latn-RS
    23 Feb 2024 18:33 sv-SE
    23 Feb 2024 18:33 tr-TR
    23 Feb 2024 18:33 uk-UA
    04 Dec 2023 13:22 54.640 kdnet_uart16550.dll
    23 Feb 2024 18:33 zh-CN
    23 Feb 2024 18:33 zh-TW
    13 Nov 2024 13:56 65.536 BOOTSTAT.DAT
    23 Feb 2024 18:33 Fonts
    23 Feb 2024 18:33 Resources
    14 Aug 2024 11:38 160.576 SecureBootRecovery.efi
    24 File(s) 6.989.475 bytes

    Directory of Y:\EFI\Microsoft\Boot\bg-BG

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 82.416 bootmgfw.efi.mui
    14 Aug 2024 11:38 82.408 bootmgr.efi.mui
    2 File(s) 164.824 bytes

    Directory of Y:\EFI\Microsoft\Boot\CIPolicies

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    23 Feb 2024 18:33 Active
    0 File(s) 0 bytes

    Directory of Y:\EFI\Microsoft\Boot\CIPolicies\Active

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    04 Dec 2023 13:22 31.285 {82443e1e-8a39-4b4a-96a8-f40ddc00b9f3}.cip
    07 May 2022 12:20 10.972 {CDD5CB55-DB68-4D71-AA38-3DF2B6473A52}.cip
    07 May 2022 12:20 10.564 {5DAC656C-21AD-4A02-AB49-649917162E70}.cip
    3 File(s) 52.821 bytes

    Directory of Y:\EFI\Microsoft\Boot\cs-CZ

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 81.272 bootmgfw.efi.mui
    14 Aug 2024 11:38 81.288 bootmgr.efi.mui
    07 May 2022 12:19 46.440 memtest.efi.mui
    3 File(s) 209.000 bytes

    Directory of Y:\EFI\Microsoft\Boot\da-DK

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 80.264 bootmgfw.efi.mui
    14 Aug 2024 11:38 80.368 bootmgr.efi.mui
    07 May 2022 12:19 46.440 memtest.efi.mui
    3 File(s) 207.072 bytes

    Directory of Y:\EFI\Microsoft\Boot\de-DE

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 84.360 bootmgfw.efi.mui
    14 Aug 2024 11:38 84.464 bootmgr.efi.mui
    07 May 2022 12:19 46.952 memtest.efi.mui
    3 File(s) 215.776 bytes

    Directory of Y:\EFI\Microsoft\Boot\el-GR

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 85.488 bootmgfw.efi.mui
    14 Aug 2024 11:38 85.360 bootmgr.efi.mui
    07 May 2022 12:19 47.464 memtest.efi.mui
    3 File(s) 218.312 bytes

    Directory of Y:\EFI\Microsoft\Boot\en-GB

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 78.320 bootmgfw.efi.mui
    14 Aug 2024 11:38 78.328 bootmgr.efi.mui
    2 File(s) 156.648 bytes

    Directory of Y:\EFI\Microsoft\Boot\en-US

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 78.200 bootmgfw.efi.mui
    14 Aug 2024 11:38 78.208 bootmgr.efi.mui
    07 May 2022 12:19 45.928 memtest.efi.mui
    3 File(s) 202.336 bytes

    Directory of Y:\EFI\Microsoft\Boot\es-ES

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 82.304 bootmgfw.efi.mui
    14 Aug 2024 11:38 82.304 bootmgr.efi.mui
    07 May 2022 12:19 46.960 memtest.efi.mui
    3 File(s) 211.568 bytes

    Directory of Y:\EFI\Microsoft\Boot\es-MX

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 82.416 bootmgfw.efi.mui
    14 Aug 2024 11:38 82.416 bootmgr.efi.mui
    2 File(s) 164.832 bytes

    Directory of Y:\EFI\Microsoft\Boot\et-EE

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 79.352 bootmgfw.efi.mui
    14 Aug 2024 11:38 79.240 bootmgr.efi.mui
    2 File(s) 158.592 bytes

    Directory of Y:\EFI\Microsoft\Boot\fi-FI

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 81.272 bootmgfw.efi.mui
    14 Aug 2024 11:38 81.288 bootmgr.efi.mui
    07 May 2022 12:19 46.448 memtest.efi.mui
    3 File(s) 209.008 bytes

    Directory of Y:\EFI\Microsoft\Boot\fr-CA

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 83.832 bootmgfw.efi.mui
    14 Aug 2024 11:38 83.960 bootmgr.efi.mui
    2 File(s) 167.792 bytes

    Directory of Y:\EFI\Microsoft\Boot\fr-FR

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 84.464 bootmgfw.efi.mui
    14 Aug 2024 11:38 84.448 bootmgr.efi.mui
    07 May 2022 12:19 46.960 memtest.efi.mui
    3 File(s) 215.872 bytes

    Directory of Y:\EFI\Microsoft\Boot\hr-HR

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 81.264 bootmgfw.efi.mui
    14 Aug 2024 11:38 81.376 bootmgr.efi.mui
    2 File(s) 162.640 bytes

    Directory of Y:\EFI\Microsoft\Boot\hu-HU

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 84.344 bootmgfw.efi.mui
    14 Aug 2024 11:38 84.464 bootmgr.efi.mui
    07 May 2022 12:19 46.960 memtest.efi.mui
    3 File(s) 215.768 bytes

    Directory of Y:\EFI\Microsoft\Boot\it-IT

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 81.800 bootmgfw.efi.mui
    14 Aug 2024 11:38 81.792 bootmgr.efi.mui
    07 May 2022 12:19 46.432 memtest.efi.mui
    3 File(s) 210.024 bytes

    Directory of Y:\EFI\Microsoft\Boot\ja-JP

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 70.648 bootmgfw.efi.mui
    14 Aug 2024 11:38 70.512 bootmgr.efi.mui
    07 May 2022 12:19 43.880 memtest.efi.mui
    3 File(s) 185.040 bytes

    Directory of Y:\EFI\Microsoft\Boot\ko-KR

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 70.128 bootmgfw.efi.mui
    14 Aug 2024 11:38 70.152 bootmgr.efi.mui
    07 May 2022 12:19 43.880 memtest.efi.mui
    3 File(s) 184.160 bytes

    Directory of Y:\EFI\Microsoft\Boot\lt-LT

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 80.352 bootmgfw.efi.mui
    14 Aug 2024 11:38 80.368 bootmgr.efi.mui
    2 File(s) 160.720 bytes

    Directory of Y:\EFI\Microsoft\Boot\lv-LV

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 80.368 bootmgfw.efi.mui
    14 Aug 2024 11:38 80.248 bootmgr.efi.mui
    2 File(s) 160.616 bytes

    Directory of Y:\EFI\Microsoft\Boot\nb-NO

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 79.856 bootmgfw.efi.mui
    14 Aug 2024 11:38 79.848 bootmgr.efi.mui
    07 May 2022 12:19 46.440 memtest.efi.mui
    3 File(s) 206.144 bytes

    Directory of Y:\EFI\Microsoft\Boot\nl-NL

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 82.304 bootmgfw.efi.mui
    14 Aug 2024 11:38 82.400 bootmgr.efi.mui
    07 May 2022 12:19 46.448 memtest.efi.mui
    3 File(s) 211.152 bytes

    Directory of Y:\EFI\Microsoft\Boot\pl-PL

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 82.808 bootmgfw.efi.mui
    14 Aug 2024 11:38 82.936 bootmgr.efi.mui
    07 May 2022 12:19 46.944 memtest.efi.mui
    3 File(s) 212.688 bytes

    Directory of Y:\EFI\Microsoft\Boot\pt-BR

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 81.376 bootmgfw.efi.mui
    14 Aug 2024 11:38 81.392 bootmgr.efi.mui
    07 May 2022 12:19 46.440 memtest.efi.mui
    3 File(s) 209.208 bytes

    Directory of Y:\EFI\Microsoft\Boot\pt-PT

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 81.400 bootmgfw.efi.mui
    14 Aug 2024 11:38 81.288 bootmgr.efi.mui
    07 May 2022 12:19 46.952 memtest.efi.mui
    3 File(s) 209.640 bytes

    Directory of Y:\EFI\Microsoft\Boot\qps-ploc

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    07 May 2022 12:19 55.152 memtest.efi.mui
    1 File(s) 55.152 bytes

    Directory of Y:\EFI\Microsoft\Boot\ro-RO

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 80.880 bootmgfw.efi.mui
    14 Aug 2024 11:38 80.888 bootmgr.efi.mui
    2 File(s) 161.768 bytes

    Directory of Y:\EFI\Microsoft\Boot\ru-RU

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 81.904 bootmgfw.efi.mui
    14 Aug 2024 11:38 81.776 bootmgr.efi.mui
    07 May 2022 12:19 45.928 memtest.efi.mui
    3 File(s) 209.608 bytes

    Directory of Y:\EFI\Microsoft\Boot\sk-SK

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 81.904 bootmgfw.efi.mui
    14 Aug 2024 11:38 81.904 bootmgr.efi.mui
    2 File(s) 163.808 bytes

    Directory of Y:\EFI\Microsoft\Boot\sl-SI

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 80.904 bootmgfw.efi.mui
    14 Aug 2024 11:38 80.752 bootmgr.efi.mui
    2 File(s) 161.656 bytes

    Directory of Y:\EFI\Microsoft\Boot\sr-Latn-RS

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 81.784 bootmgfw.efi.mui
    14 Aug 2024 11:38 81.784 bootmgr.efi.mui
    2 File(s) 163.568 bytes

    Directory of Y:\EFI\Microsoft\Boot\sv-SE

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 80.864 bootmgfw.efi.mui
    14 Aug 2024 11:38 80.760 bootmgr.efi.mui
    07 May 2022 12:19 45.920 memtest.efi.mui
    3 File(s) 207.544 bytes

    Directory of Y:\EFI\Microsoft\Boot\tr-TR

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 80.376 bootmgfw.efi.mui
    14 Aug 2024 11:38 80.264 bootmgr.efi.mui
    07 May 2022 12:19 46.424 memtest.efi.mui
    3 File(s) 207.064 bytes

    Directory of Y:\EFI\Microsoft\Boot\uk-UA

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 81.776 bootmgfw.efi.mui
    14 Aug 2024 11:38 81.800 bootmgr.efi.mui
    2 File(s) 163.576 bytes

    Directory of Y:\EFI\Microsoft\Boot\zh-CN

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 65.904 bootmgfw.efi.mui
    14 Aug 2024 11:38 65.904 bootmgr.efi.mui
    07 May 2022 12:19 43.352 memtest.efi.mui
    3 File(s) 175.160 bytes

    Directory of Y:\EFI\Microsoft\Boot\zh-TW

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    14 Aug 2024 11:38 66.040 bootmgfw.efi.mui
    14 Aug 2024 11:38 65.912 bootmgr.efi.mui
    07 May 2022 12:19 43.376 memtest.efi.mui
    3 File(s) 175.328 bytes

    Directory of Y:\EFI\Microsoft\Boot\Fonts

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    0 File(s) 0 bytes

    Directory of Y:\EFI\Microsoft\Boot\Resources

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    07 May 2022 05:19 169.320 bootres.dll
    23 Feb 2024 18:33 en-US
    1 File(s) 169.320 bytes

    Directory of Y:\EFI\Microsoft\Boot\Resources\en-US

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    07 May 2022 10:08 13.680 bootres.dll.mui
    1 File(s) 13.680 bytes

    Directory of Y:\EFI\Microsoft\Recovery

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    23 Feb 2024 18:35 16.384 BCD
    23 Feb 2024 18:33 16.384 BCD.LOG
    23 Feb 2024 18:33 0 BCD.LOG1
    23 Feb 2024 18:33 0 BCD.LOG2
    4 File(s) 32.768 bytes

    Directory of Y:\EFI\Boot

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    29 Oct 2024 16:52 1.692.168 bootx64.efi
    1 File(s) 1.692.168 bytes

    Directory of Y:\EFI\Lenovo

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    10 Jul 2024 15:23 BIOS
    0 File(s) 0 bytes

    Directory of Y:\EFI\Lenovo\BIOS

    23 Feb 2024 18:33 .
    23 Feb 2024 18:33 ..
    10 Jul 2024 15:23 33.554.432 SelfHealing.fd
    1 File(s) 33.554.432 bytes

    Directory of Y:\EFI\Insyde

    10 Jul 2024 15:16 .
    10 Jul 2024 15:16 ..
    10 Jul 2024 15:16 35.736.776 isflash.bin
    1 File(s) 35.736.776 bytes

    Directory of Y:\System Volume Information

    23 Feb 2024 18:34 .
    23 Feb 2024 18:34 ..
    0 File(s) 0 bytes 

     Total Files Listed:  
         129 File(s)     84.915.104 bytes  
         150 Dir(s)      15.637.504 bytes free

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  4. Anonymous
    2024-12-02T10:32:32+00:00

    Open c:\dir.txt and post the contents here.

    I have the same issue, here is dir.txt

    Could you please help me as well?

    Thank you in advance!

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  5. Anonymous
    2024-11-30T14:18:14+00:00

    Oh yes, it worked! Thank you so much, Ramesh!

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