HP Scanner's broke with 24H2 updates

First, make sure this December 10, 2024 was installed:

KB5048667

Restart after confirming.

TODAY:

I spoke to HP support and the following will need to be tested.

via admin, go to command prompt

Run the command:

pnputil /delete-driver escl.inf /uninstall /force

You will get a

Driver package installed

Failed to delete driver package: the specified file is not an installed OEM INF.

Try scanning again and see if it works. You can also check on Device Manager under Imaging Device and making sure only ONE is showing for your printer and not two devices. If it shows (USB) this is HPEsclscan.inf, if it shows no (USB) then it uses escl.inf. The goal is to make sure eSCL.inf is uninstalled.

Tested with HP and we are 1 worked and 1 failed. So, 50/50.

We did a lot of troubleshooting for the one that failed but nada.

But please share your experience and if it worked for you.

I am a home user and have had the same problem since upgrading on 12/23/24 to 24H2. I'm using an HP MFP4301fdw color laser printer/scanner. The printer continued to work following the update but the scanner would not.

Ultimately, what worked for me was simply reinstalling all the HP scanner software from hp.com. The specific download for me was:

HP Universal Scan - Full Feature Software and Driver

Version: 63.4.6169

Size: 411.0 MB

Release date: Aug 29, 2024

Good luck.

We are still having this issue with a Fujitsu Scanner FI-7160. I have tried all different versions of TWAIN drivers and paperstream versions. The scanner is still not recognized in the paperstream program.

Hi,

The command pnputil /delete-driver escl.inf /uninstall /force run as admin worked, but as soon as you unplug the scanner or reboot the PC, the USB drivers refresh and then the scanner disappears from Device Manager again.

I have also tried to reinstall several times the driver package below, but this does not resolve the issue.

HP Universal Scan - Full Feature Software and Driver

Version: 63.4.6169

Size: 411.0 MB

In the brief time it did work, I even updated the firmware on the scanner to version 0.65, but that made no difference.

KB5048667 was installed on 13th December 2024.

This is definately a driver issue with Windows 24H2 and needs to be addressed urgently by Microsoft as I can't keep having to jump through these hoops to use the scanner. I'm surprised HP are not jumping all over Microsoft for stopping their hardware working correctly.

Does anyone have any updates with HP or a case number I can log a ticket and reference it to.

The native Windows scan works, but the functionality is rubbish compared to the HP Scan.

Kind regards,

Steve

HP ScanJet N6600 not getting recognized by Windows 11. My new HP scanner is effectively bricked, and I've got TONS of work to do.

How will we know when Microsoft has a fix for this issue?