HP Scanner's broke with 24H2 updates

Anonymous
2024-10-29T14:35:06+00:00

After the 24H2 updates the HP Scanner 2000s2 and the N4000 series scanners will not work. It all happened when the host USB drivers updated. Has anyone had this issue and if so do you have a fix. All scanners in our school district were working great until the 24H2 was pushed out.

Any suggestions would be appreciated.

Thank you.

Windows for home | Windows 11 | Install and upgrade

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  1. Anonymous
    2024-10-29T16:22:38+00:00

    Hi, I’m Vinay. Thanks for reaching out.

    I’m here to help you today.

    Reinstall Scanner Drivers by clicking Press win + X - Select Device Manager - expand Imaging devices or other devices - right click on those drivers and select Uninstall device then restart the computer to Reinstall drivers automatically.

    You can also download and install the latest drivers from HP’s support website, specifically for the 2000s2 and N4000 series.

    Install HP Scan Extended utility from HP website and check if it can detect scanners.

    Also check if there is any firmware updates in HP website.

    I hope this resolves your issue! If you have any queries, please let me know.

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  2. Anonymous
    2024-10-29T16:58:24+00:00

    I should have listed all of the things we have tried, which is everything you noted above. The scanner only quit working when the 24H2 was applied. One of our engineers was able to apply the older USB driver and it is now working. It is a work around until MS, along with other MFG's fixes the real issue.

    Next year is my 40th year in technology and it always amazes me when MS / Apple, etc release major updates that do not function well with simple devices. It isn't the first time, nor will it be the last, that we wait for the patch.

    Thank you for responding quickly. I do appreciate it.

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  3. Anonymous
    2024-10-29T17:05:01+00:00

    I understand that your frustration when major updates disrupt device compatibility .

    Congrats on nearly 40 years in tech! Thanks for sharing your experience

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  5. Anonymous
    2024-11-01T16:40:27+00:00

    Greetings, I have been working with Level 2 HP support and Level 3 has confirmed that 24H2 update has affected scanning and is working on the issue with Microsoft. Expect an update in the November Tuesday update.

    Please note, this is not just scanners but also web cameras (integrated/external), HP scanjets, certain printers and more.

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