HP Scanner's broke with 24H2 updates

Anonymous
2024-10-29T14:35:06+00:00

After the 24H2 updates the HP Scanner 2000s2 and the N4000 series scanners will not work. It all happened when the host USB drivers updated. Has anyone had this issue and if so do you have a fix. All scanners in our school district were working great until the 24H2 was pushed out.

Any suggestions would be appreciated.

Thank you.

Windows for home | Windows 11 | Install and upgrade

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  1. Anonymous
    2024-12-27T19:18:19+00:00

    I am a home user and have had the same problem since upgrading on 12/23/24 to 24H2. I'm using an HP MFP4301fdw color laser printer/scanner. The printer continued to work following the update but the scanner would not.

    Ultimately, what worked for me was simply reinstalling all the HP scanner software from hp.com. The specific download for me was:

    HP Universal Scan - Full Feature Software and Driver

    Version: 63.4.6169

    Size: 411.0 MB

    Release date: Aug 29, 2024

    Good luck.

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  2. Anonymous
    2024-12-19T21:37:45+00:00

    First, make sure this December 10, 2024 was installed:

    KB5048667

    Restart after confirming.

    TODAY:

    I spoke to HP support and the following will need to be tested.

    via admin, go to command prompt

    Run the command:

    pnputil /delete-driver escl.inf /uninstall /force

    You will get a

    Driver package installed

    Failed to delete driver package: the specified file is not an installed OEM INF.

    Try scanning again and see if it works. You can also check on Device Manager under Imaging Device and making sure only ONE is showing for your printer and not two devices. If it shows (USB) this is HPEsclscan.inf, if it shows no (USB) then it uses escl.inf. The goal is to make sure eSCL.inf is uninstalled.

    Tested with HP and we are 1 worked and 1 failed. So, 50/50.

    We did a lot of troubleshooting for the one that failed but nada.

    But please share your experience and if it worked for you.

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  3. Anonymous
    2024-12-19T00:17:59+00:00

    Thanks for your sharing your experience. I can confirm the update did not fix the issue for us either.

    HP Scanning software not working after December 10th updates.

    BUT Naps2 software is working (possibly intermittently) but this is not something I want pushed to many staff. This is probably last priority for some locations but really, this is over two months now and affecting businesses worldwide.

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  4. Anonymous
    2024-12-17T12:23:41+00:00

    It has not fixed our issue either. It did until the system was rebooted. We have HP ProBook s in district.

    So frustrating!

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  5. Anonymous
    2024-12-16T23:37:31+00:00

    As of 12/16/2024, the KB5048667 update has NOT fixed our issue. We still have dozens of users affected across multiple HP scanner models and dozens of Dell and Microsoft models. VERY big deal for us.

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