HP Scanner's broke with 24H2 updates

Still not working as of January 23, 2025.

Still not working as of January 22, 2025.

I finally got my HP ScanJet Enterprise 5000 s4 to work. I followed the instructions from another site.

Go into your Device Manager, open the Imaging device. It will show your scanner twice, mine is connected with a USB. I just right clicked on both of them to disable. I did browse for updates however I got the message that my drivers are up to date.

I then restarted the computer. Unplugged my scanner from the computer. I then clicked on the icon for my scanner, HP ScanJet and followed the prompts to install again. Plugged in the USB to the computer and now my scanner works again. Everything is Green ready to scan.

I just hope that is work later. However, this was a simple fix if I have to follow the steps again. I had just been trying everything for the last couple weeks trying to get it to work.

UPDATE

This fix only worked 1 time. After that I can't get it to work again.

UPDATE

01/30/2025 - still cant get my scanner to work. so frustrating.

UPDATE

2/8/2025 - I can scan now, however there is nothing that shows up. I get the message: "Failed to initialize the image processing and OCR module! Click OK to continue!"

How can I resolve this issue with OCR module?

HP has advised me that the recent Windows 11 update is not compatible with my brand new HP ScanJet Pro N4000 snw1. When does Windows 11 expect to correct this issue?

Hopefully someone can provide an estimate on the timing of a fix for this issue.

Like you, I am sitting here with a brand new HP Scanner that won't work with my Win11 laptop. I imagine HP is going to get a lot of product returns if this isn't fixed soon. This will cost HP $.

HP has advised me that the recent Windows 11 update is not compatible with my brand new HP ScanJet Pro N4000 snw1. When does Windows 11 expect to correct this issue?