HP Scanner's broke with 24H2 updates

Anonymous
2024-10-29T14:35:06+00:00

After the 24H2 updates the HP Scanner 2000s2 and the N4000 series scanners will not work. It all happened when the host USB drivers updated. Has anyone had this issue and if so do you have a fix. All scanners in our school district were working great until the 24H2 was pushed out.

Any suggestions would be appreciated.

Thank you.

Windows for home | Windows 11 | Install and upgrade

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  1. Anonymous
    2025-02-08T07:03:59+00:00

    First, make sure this December 10, 2024 was installed:

    KB5048667

    Restart after confirming.

    TODAY:

    I spoke to HP support and the following will need to be tested.

    via admin, go to command prompt

    Run the command:

    pnputil /delete-driver escl.inf /uninstall /force

    You will get a

    Driver package installed

    Failed to delete driver package: the specified file is not an installed OEM INF.

    Try scanning again and see if it works. You can also check on Device Manager under Imaging Device and making sure only ONE is showing for your printer and not two devices. If it shows (USB) this is HPEsclscan.inf, if it shows no (USB) then it uses escl.inf. The goal is to make sure eSCL.inf is uninstalled.

    Tested with HP and we are 1 worked and 1 failed. So, 50/50.

    We did a lot of troubleshooting for the one that failed but nada.

    But please share your experience and if it worked for you.

    This worked for me! I do have to repeat this process EVERY TIME I turn on my computer. Thank you so much for the work around!

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  2. Anonymous
    2025-01-31T18:03:21+00:00

    Our company has two HP Scanjet pro 3500 f1 and we have the same problem. ☹

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  3. Anonymous
    2025-01-23T01:48:16+00:00

    Still not working as of January 22, 2025.

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  4. Anonymous
    2025-01-22T00:14:33+00:00

    HP has advised me that the recent Windows 11 update is not compatible with my brand new HP ScanJet Pro N4000 snw1. When does Windows 11 expect to correct this issue?

    Hopefully someone can provide an estimate on the timing of a fix for this issue.

    Like you, I am sitting here with a brand new HP Scanner that won't work with my Win11 laptop. I imagine HP is going to get a lot of product returns if this isn't fixed soon. This will cost HP $.

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  5. Anonymous
    2025-01-21T23:42:38+00:00

    HP has advised me that the recent Windows 11 update is not compatible with my brand new HP ScanJet Pro N4000 snw1. When does Windows 11 expect to correct this issue?

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