HP ScanJet N6600 not getting recognized by Windows 11. My new HP scanner is effectively bricked, and I've got TONS of work to do.
How will we know when Microsoft has a fix for this issue?
HP Scanner's broke with 24H2 updates
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Anonymous
After the 24H2 updates the HP Scanner 2000s2 and the N4000 series scanners will not work. It all happened when the host USB drivers updated. Has anyone had this issue and if so do you have a fix. All scanners in our school district were working great until the 24H2 was pushed out.
Any suggestions would be appreciated.
Thank you.
Windows for home | Windows 11 | Install and upgrade
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47 answers
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Anonymous
2025-01-20T03:28:52+00:00 -
Anonymous
2025-01-07T18:59:04+00:00 Hi,
The command pnputil /delete-driver escl.inf /uninstall /force run as admin worked, but as soon as you unplug the scanner or reboot the PC, the USB drivers refresh and then the scanner disappears from Device Manager again.
I have also tried to reinstall several times the driver package below, but this does not resolve the issue.
HP Universal Scan - Full Feature Software and Driver
Version: 63.4.6169
Size: 411.0 MB
In the brief time it did work, I even updated the firmware on the scanner to version 0.65, but that made no difference.
KB5048667 was installed on 13th December 2024.
This is definately a driver issue with Windows 24H2 and needs to be addressed urgently by Microsoft as I can't keep having to jump through these hoops to use the scanner. I'm surprised HP are not jumping all over Microsoft for stopping their hardware working correctly.
Does anyone have any updates with HP or a case number I can log a ticket and reference it to.
The native Windows scan works, but the functionality is rubbish compared to the HP Scan.
Kind regards,
Steve
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Anonymous
2025-01-02T14:55:40+00:00 We are still having this issue with a Fujitsu Scanner FI-7160. I have tried all different versions of TWAIN drivers and paperstream versions. The scanner is still not recognized in the paperstream program.
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Anonymous
2024-12-27T19:18:19+00:00 I am a home user and have had the same problem since upgrading on 12/23/24 to 24H2. I'm using an HP MFP4301fdw color laser printer/scanner. The printer continued to work following the update but the scanner would not.
Ultimately, what worked for me was simply reinstalling all the HP scanner software from hp.com. The specific download for me was:
HP Universal Scan - Full Feature Software and Driver
Version: 63.4.6169
Size: 411.0 MB
Release date: Aug 29, 2024
Good luck.
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Anonymous
2024-12-19T00:17:59+00:00 Thanks for your sharing your experience. I can confirm the update did not fix the issue for us either.
HP Scanning software not working after December 10th updates.
BUT Naps2 software is working (possibly intermittently) but this is not something I want pushed to many staff. This is probably last priority for some locations but really, this is over two months now and affecting businesses worldwide.