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After the 24H2 updates the HP Scanner 2000s2 and the N4000 series scanners will not work. It all happened when the host USB drivers updated. Has anyone had this issue and if so do you have a fix. All scanners in our school district were working great until the 24H2 was pushed out.
Any suggestions would be appreciated.
Thank you.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Greetings, I have been working with Level 2 HP support and Level 3 has confirmed that 24H2 update has affected scanning and is working on the issue with Microsoft. Expect an update in the November Tuesday update.
Please note, this is not just scanners but also web cameras (integrated/external), HP scanjets, certain printers and more.
I should have listed all of the things we have tried, which is everything you noted above. The scanner only quit working when the 24H2 was applied. One of our engineers was able to apply the older USB driver and it is now working. It is a work around until MS, along with other MFG's fixes the real issue.
Next year is my 40th year in technology and it always amazes me when MS / Apple, etc release major updates that do not function well with simple devices. It isn't the first time, nor will it be the last, that we wait for the patch.
Thank you for responding quickly. I do appreciate it.
Looks like this affected WIA drivers too but, not just TWAIN. Have a similar problem with TWAIN drivers for Fujitsu Fi-7160 and 8170 scanners with the 24H2 Windows 11 build.
Unfortunately not. I know that level 2 said level 3 were working with Microsoft on an update but I don't think this Tuesday update did much to fix the issue but level 2 said rolling back the computer to 23H2 may fix the issue....but we are not going to do that and just hope HP and Microsoft realize how urgent his issue is for many businesses including the medical sector.
We are experiencing this same issue with multiple scanner models, and I was hopeful yesterdays update would fix the issue, so I downloaded the .msu for KB5046617 and installed it manually. It would seem the "USB Printer Support" driver is still the same version as before, and did not fix this issue. I tried installing usbprint.inf drivers from 23h2, after disabling driver signature enforcement, but 24h2 replaced them with the broken ones, again.
For the scanjet pro 3000 S4, I was able to follow the steps suggested here: https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Windows-11-Version-24H2-stopped-Scanner-connection/td-p/9217665 but I had to choose a different .inf file in the DriverStore folder -- whichever one has the 3000 S4 device drivers listed. However, if the scanner goes into standby mode or is turned off/on again, it quits working until the computer is rebooted - a temporary fix.
Those steps aren't working for me with the HP Scanjet Pro 2600 F1, as I can't seem to find it listed.
Did the Patch Tuesday update fix this issue for anyone?
