Just updated to Win11 24H2 and it has killed Windows Hello!

Anonymous
2024-10-02T10:47:46+00:00

I have an HP All-in-One 27-a275na.

All was working well under Win11 23H2 and just downloaded the ISO for Win11 24H2. Kept only my data to get the benefit of having the best possible install and then reinstalled only the latest versions of the apps I wanted.

Have checked for corrupted files (none found), deleted the Facial Recognition (Windows Hello) Software Device in Device Manager & Rebooted.

On restart the machine fails to start camera and asks for PIN and then when I try to setup Windows Hello Facial Recognition I get the Error Message " Sorry, something went wrong. Couldn't turn on Camera. Make sure it's working properly.

On checking the camera app it all appears to be working properly, and the windows settings allow apps to contact it!

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2024-10-06T21:12:25+00:00

    Any Instructions anywhere on how to downgrade?

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  2. Anonymous
    2024-10-07T08:00:44+00:00

    Any Instructions anywhere on how to downgrade?

    Open the Settings App, then got to System - Recovery, is there an option there to roll back to 23H2 to see if that gets Facial Recognition working again until they iron out the problems in 24H2?

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  3. Anonymous
    2024-10-08T04:05:32+00:00

    Ive done it, but im unsure how i tell if ive rolled back to 23H2 or not... system information doesnt really state this.

    However i can safely tell you that the camera works instantly... and all the quirks including the taskbar freezing and various programs freezing have all gone away....

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  4. Anonymous
    2024-10-08T04:46:39+00:00

    Run > Winver will tell you Windows version number.

    Michael

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  5. Anonymous
    2024-10-08T05:03:29+00:00

    Yep it works its 23H2. and everything seems to be a lot more responsive and works well!! thanks a tonne for the help and glad windows didnt brick as i downgraded..

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