Open the Settings App, then got to System - Recovery, is there an option there to roll back to 23H2 to see if that gets Facial Recognition working again until they iron out the problems in 24H2?
Just updated to Win11 24H2 and it has killed Windows Hello!
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Anonymous
I have an HP All-in-One 27-a275na.
All was working well under Win11 23H2 and just downloaded the ISO for Win11 24H2. Kept only my data to get the benefit of having the best possible install and then reinstalled only the latest versions of the apps I wanted.
Have checked for corrupted files (none found), deleted the Facial Recognition (Windows Hello) Software Device in Device Manager & Rebooted.
On restart the machine fails to start camera and asks for PIN and then when I try to setup Windows Hello Facial Recognition I get the Error Message " Sorry, something went wrong. Couldn't turn on Camera. Make sure it's working properly.
On checking the camera app it all appears to be working properly, and the windows settings allow apps to contact it!
Windows for home | Windows 11 | Accounts, profiles, and login
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Anonymous
2024-10-02T15:31:35+00:00 Given how long it took to get 24H2 installed I think I can struggle on without Windows Hello for the present.
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DaveM121 935.1K Reputation points Independent Advisor2024-10-02T15:33:04+00:00 Okay, I understand, hopefully they will put out some patches for the problems people are finding in that new update.
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Anonymous
2024-10-03T11:27:11+00:00 Surprise! Despite my computer having been turned off/on many times since I completed all the updates suggested without success, today when it started the camera lights flashed (although failed to register) and I was then able to setup Windows Hello! RESULT :-))
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DaveM121 935.1K Reputation points Independent Advisor
2024-10-03T11:29:52+00:00 That is great news, I am glad this is resolved!