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I have an HP All-in-One 27-a275na.
All was working well under Win11 23H2 and just downloaded the ISO for Win11 24H2. Kept only my data to get the benefit of having the best possible install and then reinstalled only the latest versions of the apps I wanted.
Have checked for corrupted files (none found), deleted the Facial Recognition (Windows Hello) Software Device in Device Manager & Rebooted.
On restart the machine fails to start camera and asks for PIN and then when I try to setup Windows Hello Facial Recognition I get the Error Message " Sorry, something went wrong. Couldn't turn on Camera. Make sure it's working properly.
On checking the camera app it all appears to be working properly, and the windows settings allow apps to contact it!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Ive done it, but im unsure how i tell if ive rolled back to 23H2 or not... system information doesnt really state this.
However i can safely tell you that the camera works instantly... and all the quirks including the taskbar freezing and various programs freezing have all gone away....
Any Instructions anywhere on how to downgrade?
Just downgrade to 23H2 for now. 24H2 is new and buggy. Re-upgrade when stable.
Im having the same issue!! HP spectre x360 16" 2024 here.
After updating to Windows version 24H2, my computer no longer uses Windows Hello for login. Although the IR webcam drivers are functioning normally and fully installed, I hope Microsoft releases an update.
