I downloaded and ran hvciscan_amd64.exe. It identified seven drivers that "failed with compliance failure mask 00000202."
Please mention the error message/code you received when upgrading to 24H2.
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Hello
I never had any problems with my PC .
Windows 11, version 24H2 update is ready to install, I approve the restart, it starts working, stops at 68% for 5 minutes, then restarts and turns off PC. When I booth back, it simply wants to download it and install it again.
Troubleshooter shows Error but offers no solution.
I have downloaded the ISO and followed all instructions, but 26% in, the installer just stops all goes back to windows and says Windows 11 instalation failed.
Any ideas?
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I downloaded and ran hvciscan_amd64.exe. It identified seven drivers that "failed with compliance failure mask 00000202."
Please mention the error message/code you received when upgrading to 24H2.
I downloaded and ran hvciscan_amd64.exe. It identified seven drivers that "failed with compliance failure mask 00000202."
ssudcdf.sys
mbtusbser.sys
ctaud2k.sys
PxHlpa64.sys
rzpmgrk.sys
tifsfilt.sys
timntr.sys
I found details on each (description, company, version, date created, size, and multiple directories) for each and .inf files for five. I was able to delete an older version for ctaud2k.sys, but trying to delete any others said "File Access Denied: You require permission from SYSTEM to make changes to this file." I'm very reluctant to try removing the drivers or any .inf files since some are for Creative, Razer, and Acronis, all of which I use (I keep them all up-to-date). I don't recognize the names or companies for several, but that doesn't mean they aren't in use behind the scenes.
It seems strange, but after I deleted the older ctaud2k.sys, I tried rerunning hvciscan_amd64.exe (as an admin using PowerShell or Cmd) again and got the message "This app can't run on your PC. To find a version for your PC, check with the software publisher." After I rebooted, it worked and gave me the same results.
As suggested by Rodrigo.Queiroz, I also ran Disk Cleanup (Start menu, select Run as administrator) and deselected all options except "Device driver packages." It didn't seem to make any difference in the upgrade, but after rebooting, I haven't encountered any problems as a result.
Still no success. I've kept my programs and drivers updated manually and/or automatically, also using Norton Driver Updater and/or Intel Driver Assistant.
I passed the WindowsPCHealthCheckSetup.msi previously, on my first attempt to load 24H2. Based on comments that have been posted, I decided to try using Windows11InstallationAssistant.exe again (JariVolanen indicated it worked, but he moved from Win11 Pro 23H2 to 24H2. I have Win11 Home 21H2 and, of course, different hardware and software.) After fifty minutes, I got the prompt "Undoing Changes," like I have in my previous attempts.
After this failure, I decided to run WindowsPCHealthCheckSetup.msi again (today's download from Microsoft shows it was created 10/23/24). Now I get the prompt:
"You’ll need Windows 10, version 1803 or later to install this app."
Control Panel>System shows I have Windows 11 Home.
Considering all the posts that have repeatedly shown the update fails, perhaps Microsoft can come through with a fix one of these days.
That's because they tightened up on security on the second boot and it's a complete re-install like Windows 7/8 to 10. Getting the drivers right for the migration to work.
Joel above says its not the users job etc. From all the posts Microsoft think it is. They bit off more than they can chew with 24h2. The Insider programme identify 24h2 installation issues earlier in the year. You see people stuck on test versions not being able to get off 24h2 onto the next for the very same reasons they can't get onto the "final" release now. All the solutions being offered up as now.
There seem to be a few Microsoft people and hobbyists that can read the error logs generated which you zip up and publish for them to look at or you become an expert yourself in these. That solution I posted above is the second boot solution of driver issues they don't talk about widely which hones in on the suspect drivers. Well worth running it. Fixed my issue by pointing exactly to the non compliant driver.
Personally as far as the 24h2 upgrade is concerned given Microsoft’s re-engineering Windows in this release, either the upgrade will work or not. I can't see them automating the process of finding the non compliant drivers that fail the second boot. You got to sort that out yourself. It's a design issue in what they have done. You can use that tool which identifies candidates and sort it out yourself but does need a level of computer skills for the rest you have to find an expert. The problem with not upgrading is that support will eventually run out. Suspect your local PC place will do a fresh install and say job done. Others may do it properly.
The old saying in the UK it is, what it is. Which means you just got to get on with it and make a job of it given the tools. It took me nine weeks to install it on one laptop, whilst another it went straight in. Pesky drivers you need to find if you have already removed all traces of non Microsoft virus programs. Do that first.
The problems with the drivers in the ISO method of recommended ones, you don't take the recommended ones (toggle off), that can mess up the first boot and you end up in a blue screen boot. Been there, done that, causes the heart to race. Assistant method is the safest but doesn't give you the full error codes. You then get the eventual correct drivers once you pass the second boot. A number of trip wires to cross. Match the first boot drivers and for second secure boot you must ditch the ones that will fail the second boot security check. That tool I posted up, will tell you what they are.