We upgraded to 24H2 and now our SCR3310 card reader is no longer recognized and we now cannot log in with our CAC card. Is there a fix?

I read some advice on the issue with my CAC reader SCR331. I downloaded the V9.02 Windows driver installer and it fixed the problem. SCR3310v2.0 USB Smart Card Reader Drivers, Downloads, Support | Identiv

Thank you for the suggestion. Yes, I had tried that before and I just tried it again but it still does not work. I have all the most up-to-date Windows 11 updates and use any other firewall or virus software other than what Windows provides. My desktop is also fairly new. I have tried two different card readers (after verifying both work on another computer) and they just don't work. Again, everything was working great until the install of 24H2.

Tested (as Matt Dooris) and issue still present.

Tested by delete old drivers and reinstall smartcard reader and last drivers (4.68) but same issue.

In my case, reader is "SCR35xx USB..." but issue is exactly the same and linked to the windows 24H2 upgrade

Regards,

Nicolas

Nicholas,

Try downloading an updated driver from the following website. Other users said this fixed the issue.

https://support.identiv.com/scr3310v2/

Hi Jeff,

Already tryed but issue still here (and Matt have same issue is seems)

For my, issue is not on drivers side :

If I remove reader

Force service to be continuously up

Use this command : "certutil.exe -scinfo"

return is not as wanted :"no readers found error" or "service not launch" but service issue with "service is running" and then "service is not running" that seems to say last windows upgrade break something on the communication with the service.

Regards,

Nicolas