We upgraded to 24H2 and now our SCR3310 card reader is no longer recognized and we now cannot log in with our CAC card. Is there a fix?

I reported via the hub prior to the DEC updates.

Hi Jeff,

Already tryed but issue still here (and Matt have same issue is seems)

For my, issue is not on drivers side :

If I remove reader

Force service to be continuously up

Use this command : "certutil.exe -scinfo"

return is not as wanted :"no readers found error" or "service not launch" but service issue with "service is running" and then "service is not running" that seems to say last windows upgrade break something on the communication with the service.

Regards,

Nicolas

Nicholas,

Try downloading an updated driver from the following website. Other users said this fixed the issue.

https://support.identiv.com/scr3310v2/

Tested (as Matt Dooris) and issue still present.

Tested by delete old drivers and reinstall smartcard reader and last drivers (4.68) but same issue.

In my case, reader is "SCR35xx USB..." but issue is exactly the same and linked to the windows 24H2 upgrade

Regards,

Nicolas

I did several times…also DOE IT tried that, as well as other things, to no avail.