Troubleshoot audio issues in Windows 11 24H2 No audio Realtek Dell 8940 Reinstalled recent Driver 6.0.9486.1, A55

Reported
Anonymous
2024-11-25T02:56:28+00:00

Sound does not work with any output device. It started recently and seems to have started after installing the latest 24H2 Windows & Preview.

I am running OS Build 26100.2454 Windows Feature Experience Pack 1000.26100.36.0

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

67 answers

Sort by: Most helpful
  1. Reported
    Anonymous
    2024-11-27T15:07:10+00:00

    For now, until Microsoft figures out a fix, go to "Device Manager", expand "Sound, video, game controllers", right click on "Realtek(R) Audio" and select "Update driver", select "Browse my computer for drivers", select "Let me pick from a list of available drivers on my computer" and click "Next", select "High Definition Audio Device" and click "Next", you will get a popup window that states "Update Driver Warning", choose "Yes" to continue to install this driver, new "Update Drivers - Realtek(R) Audio" window will popup stating "Windows has successfully updated your drivers". Select "Close".

    In "Device Manager" expand "Sound, video, game controllers", right click on "Realtek(R) Audio" and select "Properties", a new window will pop up "Realtek Audio Properties", "Driver Date" should read "7/3/2024", and "Drive Version" should read "10.0.26100.1150".

    This should restore sound, but it is limited in functionality. Microsoft needs to be aware that not all Windows 11 approved systems use USB-based sound devices. They still need to fix the drivers ASAP to properly support motherboard-based 3.5mm jack analog outputs.

    Soundless Windows 11 PCs are basically useless in today's streaming Internet world.

    0 comments No comments
  2. Anonymous
    2024-11-26T09:02:31+00:00

    Dear GEStJoe!

    Welcome to the Microsoft Community!

    Windows 11 Insider Preview is positioned as a preview version (early testing) rather than a production version. Your problem is that after updating the Preview version of 24H2, the audio device does not work properly. I also noticed that many users clicked the same problem as you, but this may be due to the compatibility of the driver and the system version.

    So, the solution is

    Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

    you will send feedback and report to Microsoft.

    What is the Windows Insider Program?

    The Windows Insider Program is a community of millions of Windows fans

    Be the first to learn about new features in Windows.

    Windows Insider members can run platform preview versions called Windows Insider Preview versions.

    You can check out new features.

    During the Windows Preview period, Insider members can provide feedback and interact directly with Microsoft engineers so that known issues reported by users can be resolved after the next update is released.

    Thank you for your understanding and support! 

    Best regards,

    Yang.Z - MSFT | Microsoft Community Support Specialist

    0 comments No comments
  3. Anonymous
    2024-11-27T05:56:07+00:00

    My audio device is not working properly since yesterday. Audio from the videos just stop again and again and i have to run automated diagnostics scan again and again to get the sound back and the scan shows audio problem diagnostic.

    0 comments No comments
  4. Anonymous
    2024-12-21T11:48:36+00:00

    Troubleshoot audio issues in Windows 11 24H2 No audio Realtek Dell 8940 Reinstalled recent Driver 6.0.9549.1

    0 comments No comments
  5. Anonymous
    2024-12-21T19:24:21+00:00

    I dont seem to have the Realtek driver thing there, i only have NVIDIA HD audio and NVIDIA virtual audio device

    0 comments No comments