RealTek Audio drivers after Windows 11 update

BSOD and restarts after Windows 11 24H2 Update while idle on Dell XPS 15 9570

eventvwr shows:

29.12.2024 20:00:01

The computer restarted after a fatal error.

The error code was: 0x0000007e (0xffffffffc0000005, 0xfffff80765e63a8d, 0xfffff18361166f78, 0xfffff18361166760).

A full dump was saved to: C:\WINDOWS\Minidump\122924-17156-01.dmp. Report ID: 40d5f111-4053-4f4f-940b-9a720c8c1023.

The evaluation (by MS) of the minidumpfile says that the Realtek USB audio driver (version: 6.3.9600.2330) is causing the BSOD!

Therefore, a new version is needed here.

The manufacturer's website Realtek shows a newer USB Audio Driver 6.3.9600.2347 or 6.3.9600.2368 for Windows 11, but is this new Driver approved for Dell XPS 15 9570?

Contacted Dell - People on Chat let me know the Realtek USB audio Driver isn't certified.

..told him that a new Driver needs approval and attached on the download side by Dell.

Furthermore, got info that: Only drivers on our website are legitimate and they are released according to the system compatibility

Now I'm no smarter than before.

May question now: Which driver version from Dell has resolved the prob.?

Tkx for feedback.

How did you set Intel Smart Sound Technology OED as the default?

Device Manager shows for 'Intel Smart Sound Technology OED'

->Intel Smart Sound Technology OED

-->Driver shows:

..The device works perfectly.

..Driver Version 10.23.3349.219 with date: 29.07.2020

->Firmware shows:

..Firmwareversion: 10.23.0.3343

->Happenings shows:

.. Device configured and started

There is no way to check the box/to set as Default.

How to set the device as Default?

Hello Doug,

first thanks for your Information.

As I wrote, got BSOD and restarts after Windows 11 24H2 Update while idle on my Dell XPS 15 9570.

Previously I had already checked and updated all Drivers.

eventvwr shows:

The computer restarted after a fatal error.

The error code was: 0x0000007e (0xffffffffc0000005, 0xfffff80765e63a8d, 0xfffff18361166f78, 0xfffff18361166760).

A full dump was saved to: C:\WINDOWS\Minidump\122924-17156-01.dmp. Report ID: 40d5f111-4053-4f4f-940b-9a720c8c1023.

The evaluation (by MS) of the minidumpfile says that the Realtek USB audio driver (version: 6.3.9600.2330) is causing the BSOD!

Therefore, a new version is needed here. This audio driver should be updatet.

Current Driver:

Name: Realtek USB Audio

Manufacturer: Realtek

Driver: C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\RTDUSBAD_DELL.INF_AMD64_1A8F1ED8100D99E0\RTUSBA64.SYS (6.3.9600.2330, 491,28 KB (503.072 Bytes), 12.06.2024 18:39)

Found in some Forums that there should be newer drivers - USB Audio Driver 6.3.9600.2347 or 6.3.9600.2368 for Windows 11,

but per manufacturer's website Realtek, these cannot be found.

On manufacturer's website Realtek, found for 'Computer-Peripherie-ICs'-> PC-Audio-Codecs ->High-Definition-Audio-Codecs=Version ALC888S-VD

->High Definition Audio Codecs Software

-> for 64bits Vista, Windows7, Windows8, Windows8.1, Windows10 Driver only (Executable file) Version R2.83 with date 2024/08/15, size 258MB.

Win 11 is not mentioned!

Why not? Release date was October 5, 2021!

Furthermore, contacted Dell Support via Chat for verified/certified USB Audio Driver,

People on Chat let me know the Realtek USB audio Driver isn't certified.

I let him know that a newer driver needs approval and attached on the download side by Dell.

He let me know: Only drivers on our website are legitimate and they are released according to the system compatibility.

Contacted Dell support again; Left notice on Dells support site, that i need a newer USB Audio Driver for my Dell XPS 15 9570.

So far, I haven't received a response from Dell yet.

Anyway, I tried to download the drivers from Realtek.

-> for 64bits Vista, Windows7, Windows8, Windows8.1, Windows10 Driver only (Executable file) Version R2.83 with date 2024/08/15, size 258MB.

But received file with name: not confirmed 65118.crdownload! ??? never heard that.

So, you can't do anything with that!

Now I'm no smarter than before.

Kind regards