RealTek Audio drivers after Windows 11 update

Thanks for this info, but I am really clueless re this tech stuff.

I do know that I had realtek installed and was playing music minutes before the update but since then, they say I don't have it. Also, every time I rebooted, it said Nvidia was not installed but gave me a link to install and then everything was fine. I'm beginning to HATE THIS COMPUTER.

I followed all the instructions, but I can't find Realtek listed. I did a few scans, but nothing shows up except Nvidia and it says it's up to date.

Still no sound

I still don't have sound for the last month since the update and can't get it.

My computer also will not recognize my external cd drive, so I cannot load any of my software or data here.

Hello Doug,

first thanks for your Information.

As I wrote, got BSOD and restarts after Windows 11 24H2 Update while idle on my Dell XPS 15 9570.

Previously I had already checked and updated all Drivers.

eventvwr shows:

The computer restarted after a fatal error.

The error code was: 0x0000007e (0xffffffffc0000005, 0xfffff80765e63a8d, 0xfffff18361166f78, 0xfffff18361166760).

A full dump was saved to: C:\WINDOWS\Minidump\122924-17156-01.dmp. Report ID: 40d5f111-4053-4f4f-940b-9a720c8c1023.

The evaluation (by MS) of the minidumpfile says that the Realtek USB audio driver (version: 6.3.9600.2330) is causing the BSOD!

Therefore, a new version is needed here. This audio driver should be updatet.

Current Driver:

Name: Realtek USB Audio

Manufacturer: Realtek

Driver: C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\RTDUSBAD_DELL.INF_AMD64_1A8F1ED8100D99E0\RTUSBA64.SYS (6.3.9600.2330, 491,28 KB (503.072 Bytes), 12.06.2024 18:39)

Found in some Forums that there should be newer drivers - USB Audio Driver 6.3.9600.2347 or 6.3.9600.2368 for Windows 11,

but per manufacturer's website Realtek, these cannot be found.

On manufacturer's website Realtek, found for 'Computer-Peripherie-ICs'-> PC-Audio-Codecs ->High-Definition-Audio-Codecs=Version ALC888S-VD

->High Definition Audio Codecs Software

-> for 64bits Vista, Windows7, Windows8, Windows8.1, Windows10 Driver only (Executable file) Version R2.83 with date 2024/08/15, size 258MB.

Win 11 is not mentioned!

Why not? Release date was October 5, 2021!

Furthermore, contacted Dell Support via Chat for verified/certified USB Audio Driver,

People on Chat let me know the Realtek USB audio Driver isn't certified.

I let him know that a newer driver needs approval and attached on the download side by Dell.

He let me know: Only drivers on our website are legitimate and they are released according to the system compatibility.

Contacted Dell support again; Left notice on Dells support site, that i need a newer USB Audio Driver for my Dell XPS 15 9570.

So far, I haven't received a response from Dell yet.

Anyway, I tried to download the drivers from Realtek.

-> for 64bits Vista, Windows7, Windows8, Windows8.1, Windows10 Driver only (Executable file) Version R2.83 with date 2024/08/15, size 258MB.

But received file with name: not confirmed 65118.crdownload! ??? never heard that.

So, you can't do anything with that!

Now I'm no smarter than before.

Kind regards