RealTek Audio drivers after Windows 11 update

Thank you, this worked for me.

I have read it, but I cannot help with your problem. My problem is on an ACER desktop system, not a Dell laptop with a USB audio driver. I am also running Windows Insider Canary versions of Windows, and it is more than likely my problem is related to Windows. Unfortunately, component manufacturers are very slow to address any driver problems, simply hoping users will eventually purchase a new system which will solve their problem.

You could always try a full format and fresh install, but that is not feasible for many users as you will have to do a full backup and then reinstall all apps and programs and restore your data. It is time-consuming and still not a guarantee to solve the problem.

By the way... 'not confirmed 65118.crdownload' is simply the name of an incomplete download. The crdownload extension will be replaced when the download has completed.

Please my previos update carefully, tks.

This is the original post that started the thread:

"RealTek Audio drivers after Windows 11 update...

I can't play music. What do I do?"

I am replying to THAT topic. It seems that many people here have driven the discussion OFF TOPIC. I am sticking to the original problem. If you want to discuss the sound, video, and game controllers section of device manager disappearing, I suggest you start a separated thread for it.

Hello community,

originally this conversation was opened for audio Problems.

Well, for weeks I get the following error:

BSOD with subsequent restart after Windows 11 update from 23H2 to 24H2.

The cmd 'eventvwr' shows: 

The computer restarted after a fatal error. 

The error code was: 0x0000007e (0xffffffffc0000005, 0xfffff80765e63a8d, 0xfffff18361166f78, 0xfffff18361166760). 

A full dump was saved to: C:\WINDOWS\Minidump\122924-17156-01.dmp. Report ID: 40d5f111-4053-4f4f-940b-9a720c8c1023.

The evaluation of the minidumpfile says that the Realtek USB audio driver (version: 6.3.9600.2330) is causing the BSOD!

Therefore, a new version is needed for my Dell XPS 15 9570 with Intel Core i7-8750H ("Coffee Lake").

Is there a newer audio driver version available/released by Dell?

..If yes, please provide the download link or post the the nwer version on the download pages.

..If no, should I use a newer driver version from manufacturer's website Realtek?

Anyway, per Dell XPS 15 9570 technical specs.

-Audio Controller = ALC3266-CG with Waves MaxxAudio Pro

Found in Dell Latitude 7370 Owners Manual - according to Realtek description:

The Laptop comes with integrated Realtek ALC3266–CG Waves MaxxAudio Pro controller.

It is a High Definition audio codec designed for Windows desktop and Laptops.

Found in other community: DO NOT INSTALL REALTEK WEBSITE DRIVER.

Anyway, tried to download (several times) the Driver 'ALC888S-VD' manufacturer's website Realtek, but received file with name:

'not confirmed 65118.crdownload' !??? - never heard that.

Can't do anything with that!

Well, after weeks of searching in various communities, one has to find out again and again that the cause of the various errors is the MS update from 23H2 to 24H2.

Therefore, MS should be helpful in finding a solution.

Kind regards