Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-01-08T21:31:09+00:00

    Update with success this time!

    Following IT Administrators steps, I had to change one step that was stopping me from seeing my Brother MFC device name.

    For myself I had to modify step #3. When I proceeded to the final part of #3 I was only seeing the Generic software device and a WSD Scan Device. My Brother device was not showing. In fact, no other devices were being displayed other than the two I mentioned. The CHECKBOX above the device list window was CHECKED and only showing me the Generic software device and a WSD Scan Device. Unchecking the "Show compatible hardware" checkbox then opened up all of the Manufacturers / Models available. I was then able to locate my Brother Model in the split pane windows and complete the steps with success.

    I do not know WHY this checkbox is defaulted to being checked. And I do not understand WHY none of the manufactures models are considered "NOT compatible hardware".

    Thanks to everyone for their posts.

    It is a sad day when the manufacturers websites are unable to post such a simple solution in detail to assist their customers with this major issue.

    Good to know and happy that you figured out 1 more tweak there in step 3 and posted here.

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  2. Anonymous
    2025-01-08T21:31:32+00:00

    Finally working for me. Glad I followed this post. I tried IT Administrators post and was still getting the same errors. Followed up with FoolsGold279 modifications and power cycle my MFC9970CDW device for good measure. It now works whether I initiate a scan from the PC or from the MFC device.

    Thanks for all the suggestions folks.

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  3. Anonymous
    2025-01-08T22:26:56+00:00

    This worked for me as well after having to reinstall WIndows 11 due to failing M.2 drive.

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  4. Anonymous
    2025-01-09T04:45:13+00:00

    Found the same solution on the Canon website and decided to try it on my MFC-9340CDW. The only thing I did different was to not disable it in the Device Manager. Just selected Update driver and then did a restart. Voila! it was fixed.

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  5. Anonymous
    2025-01-09T20:32:01+00:00

    Thank you for sharing this fix, it worked on Windows 11 24H2 preinstalled on a new PC.

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