Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-04-10T17:42:32+00:00

    at the top is says "subscribe".

    I already did what you suggested and therefore see the subscribe option. I did originally see "unsubscribe" and clicked on it. Not sure what else to do. the solution worked for me and now I keep getting all the comments.

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  2. Anonymous
    2025-04-10T19:34:03+00:00

    I am still not able to download Control Center4 for my MCF L8900CDW due to the Windows 11 24H2 update. Is there a resolutions?

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  3. Anonymous
    2025-04-13T13:47:52+00:00

    After all of this that has been going on. For ME at least - with our ADS-1800W, our problem has been resolved by the Brother Full Driver & Software update (D1) released this past week. I can scan from PC & PULL documents, I can PUSH from the device screen to the PC (multiple PCs are now registered correctly & I can select what device to scan to).

    I didn't have to do anything other than uninstall all the old software & install the new version - which is the way is SHOULD work without any extra driver changes, "Scan To" registrations, etc.

    IMO - at least for us here - my issue was a brother software issue & they needed to fix the problem.

    Now - I can get back to work.

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  4. Anonymous
    2025-04-15T19:57:38+00:00

    I was able to finally scan again by downloading and installing the Brother iPrint&Scan app from the Brother web site. Windows Scan app mentioned by other users did not work for me.

    Go to Brother support web site, type in your model, choose your operating system, and one of the software packages available to download will be iPrint and Scan

    After first installing, it will only show the machines for which you have the scanner driver installed, (which is the problem here , it does not get installed by the regular driver package) but you have the option to add a machine, and it will find your machine on the network.

    I don't know why Brother support does not tell callers about this!!!

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  5. Anonymous
    2025-04-16T02:26:34+00:00

    For me, this option didn't work either. I can't scan from device to laptop, neither with Control Center4 nor with Brother iPrint&Scan. I have two laptops, one with Windows 11 Pro(24h2) and one with Windows 10Pro. I can't scan from device on either. Printing and scanning from laptop works fine on both.

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