In my MFC-L2760DW, this updates solved scan from PC to scanner as well as from scanner to PC. You need to define and register your PC with the " Scan to" function at properties/Scanners and Cameras/Scanner settings under printer settings.
Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?
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Anonymous
Hi All,
I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.
Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)
Does anyone have a solution to this problem?
Thanks.
Nancy
Windows for home | Windows 11 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
184 answers
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Anonymous
2025-04-09T13:46:04+00:00 -
Anonymous
2025-04-09T13:57:27+00:00 yeah - I agree with the theory. but I've got that done (was the 1st thing I checked this morning).
still no dice.
and of course, my brother devices can't scan the MS Sharepoint 365 - only on-prem sharepoint.
this isn't life and death.
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Anonymous
2025-04-09T18:59:43+00:00 The latest Windows 11 update (KB5055523) did not fix the issue of scanning from the device to the laptop. As before, I can only scan and print by giving the command from the laptop.
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Anonymous
2025-04-09T23:36:24+00:00 Been tearing my hair out since October about this. Brother HL-L2390DW. Brother support was clueless. THIS SOLUTION WORKS! Thank you.
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Anonymous
2025-04-10T01:30:54+00:00 Hi All,
I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.
Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)
Does anyone have a solution to this problem?
Thanks.
Nancy
Other users in this forum have reported the scanning problem has been fixed for them; there are a couple of different solutions.
Latest solution indicated Microsoft has released a fix (or patch) for this problem.
If you have not already installed 2025-04 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5055523) please do so now.
This is available through Windows Updates.
It has been reported this fixes the error of the scanner not able to connect to the computer.
If you have installed this update, and its still not working, suggest uninstalling and reinstalling your printer/scanner software.
Hope this help, good luck.