Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2025-04-09T11:36:49+00:00

    If the [2025-04 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5055523)] has been installed and you are still not able to scan, you will need to uninstall the printer/scanner software, ensure you reboot and reinstall. If there are no 'other problems' or corruption in your OS, scanner should work.

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  2. Anonymous
    2025-04-09T11:45:45+00:00

    How could I check whether or not there are other "problems" in the operating system?

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  3. Anonymous
    2025-04-09T12:11:59+00:00

    System File Checker and the DISM command tool, start with CheckHealth switch. If not familiar with these commands, instructions available from many sites.

    Deleting temp files may help as well.

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  4. Anonymous
    2025-04-09T12:28:28+00:00

    just my 2 cents - this 2025-04 update does NOT solve the scan from the device to the PC issue that was introduced with 24H2.

    my ADS-1800W is in the same place it was. I CAN initiate scans (PULL) from the computer, but I cannot PUSH from the device to a computer. the only one that works is the windows 11 machine I have that is still running 23H2

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  5. Anonymous
    2025-04-09T12:29:28+00:00

    Yes JDD_680 - I used the chat support and let him control my computer. He was going so quickly though that I don't know exactly what his steps were which is why I asked and posted his reply. However, I had noted that the IP address on my scanner was different than the one on my computer but I didn't know how to fix that. After he updated that IP address, that seemed to fix the issue. Ironically though, Microsoft released a fix soon after I posted, but I'm afraid to update now that my scanner is finally working lol

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