Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-04-08T17:54:51+00:00

    This is infuriating. So much time wasted. I have an MFC-J6710DW. It's a very useful large-format printer.

    I called brother and they said they stopped supporting it. Is it MS fault or Brother?

    Has anyone got the scanner to work on a MFC-J6710DW?

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  2. Anonymous
    2025-04-08T18:13:30+00:00

    I don't have that printer, but if it's just the scanner not working, I'm sure it is a Microsoft issue with this "24H2". I would think that someone from Microsoft would be monitoring this board and if so, they should fix this problem that is causing issues for so many people!

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  3. Anonymous
    2025-04-08T18:55:07+00:00

    I just chatted with a Microsoft representative and let him control my computer and he fixed my issue.

    I shared the URL of this forum on the survey so that they are aware of this issue. But here is how he fixed it:

    "I removed the printer from the connected devices from settings and then used the brother app to scan for the printer directly

    Bot WC said: That way it picks the updated IP address

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  4. Anonymous
    2025-04-08T19:35:16+00:00

    Please, can you elaborate more on what exactly the Microsoft representative did? Can you now scan directly from the device to the laptop?

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  5. Anonymous
    2025-04-08T20:00:36+00:00

    Yes - basically my IP address was not matching the IP on my device. The Brother iPrint and Scan was indicating that my printer was offline for scanning (even though I could print from it). My printer is now showing up on the iPrint and Scan and I can use my laptop to scan now from my laptop to my scanner.

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