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Hi All,
I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.
Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)
Does anyone have a solution to this problem?
Thanks.
Nancy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Please know you're not alone. I have spent hours trying every fix under the sun. Only to be met with disappointment. I even went out and purchased a new scanner thinking my scanner was malfunctioning. This Microsoft issue is costing me money. Microsoft owes me hazard pay! Between the new scanner I purchased and the extra time it takes to complete tasks. It is ludacris! Moral of this story...you are not alone!
I also have an HP printer, so I downloaded HP Smart on my phone and am using that to scan on my phone now. It actually works very good, but it is ridiculous that Microsoft hasn't fixed this for their customers. I'd like to be able to use my Brother printer's scanner function. They are making enough money for charging annually for 365 - they should be going out of their way to help their customers.
Windows Scan app works. Thanks.
Hoping Windows and/or Brother can provide a fix.
Aplicația Windows Scan funcționează. Mulţumesc.
În speranța că Windows și/sau Brother pot oferi o soluție.
Maybe Doug Houston2 didn't understand what I wrote above. With the Brother utility, I can't scan directly from the scanner to the laptop! I can scan from the laptop, I can print without any problems. Windows Scan doesn't help me solve the problem I've mentioned.
The problem is even more serious, because I notice that the same thing also occurs when scanning from the scanner(MFC-L8690CDW) to another laptop on which Windows 10 is installed. From both laptops (both the one with Windows 11 24H2, but also the one with Windows 10), I can scan/print from the laptop, but not vice versa, from the scanner to the laptop!
What could be the problem?
