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Hi All,
I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.
Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)
Does anyone have a solution to this problem?
Thanks.
Nancy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
As a follow-up to my original posts for a J5855DW MFC:
today and all is well.
Note: this was a clean install on a fully updated Windows 11 machine. Success at last!
I have Brother MFC-J430W and had same issue with Windows 11. ControlCenter4 cannot find the scanner. and I cannot use the "scan" button on the machine to scan to PC. I used windows scan app to do the job but its function is limited.
Now I found this discussion page and tried again. I did a clean install of the full brother software package, ControlCenter4 did not work as before. I tried to update the driver in the device manager, followed the instruction mention in this thread, there is only 1 driver for my machine "Brother MFC-J430W LAN", nothing else. (My MFC is connected through wireless not LAN.) I installed it. it shows a different error message this time. "[TW006] Failed to connect to the device". I donot know if it is caused by the wireless connection. Since my setup does not allow me to connect through LAN, I am still stuck with the temporary solution - the SCAN app.
Did not help. Brother scan utility still could not find the scanner.
As a follow-up to my original posts for a J5855DW MFC:
- Microsoft released updated drivers last week for scanning for my MFC.
- Yesterday, I saw an updated software package on the Brother Website. I successfully installed the full feature package with all features,
today and all is well.
Note: this was a clean install on a fully updated Windows 11 machine. Success at last!
At last thanks for the update Patrick - Perhaps you can add which KB it was for the crowd following.
This worked for me. Thank you.
