Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-03-13T15:41:30+00:00

    I saw the updated drivers in Windows 11 additional updates. I downloaded and installed them. I can use the Windows scan app, but still totally unable to install the Brother full installation package. This is nothing more than a workaround.

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  2. Anonymous
    2025-03-13T16:07:21+00:00

    I agree. That was the solution I received also. A printer/ scanner that worked perfectly fine before this so-called update has caused me to lose so much time and makes my printer/scanner almost useless. What the heck is Microsoft trying to prove here?

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  3. Anonymous
    2025-03-14T14:44:22+00:00

    HI Billy,

     

    The scanner “works” I am unable to use the scanner screen itself to scan documents.

     

    I must manually login to iprint/scan to do anything. It’s added a ton of time to my workload.

     

    My IT department and I followed your instructions, no change!

     

    ☹

    Hi Sarah, I'm sorry to hear that. Everyone we work with mostly uses Brother's CC4 to scan documents and save them to their computer. My workaround which we have tested extensively apparently seems to be the workaround most other IT technicians are also using. Unfortunately we don't typically use iprint so I cannot comment on that.

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  4. Anonymous
    2025-03-15T18:06:56+00:00

    Seriously Microsoft?? This has been an issue for 4 MONTHS and you STILL HAVE NOT FIXED IT??

    Is Microsoft even aware / have they acknowledged this issue?? Shouldn't take 6+ months to fix this issue. Guess I have no choice but to go back to USB.

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  5. Anonymous
    2025-03-17T03:36:36+00:00

    I have exactly same problem. My printer scanner is Brother 8810DW. Did some research. Found Fortect stated their software could fix this problem. Not true. I have exhausted every fix listed. Even tried to uninstall all Windows updates for the past year. Uninstalled Brother Suite, uninstalled updates. Rebooted and same problem. Brother trouble shooting software says scanner driver not found. Fortect has been making recommendations for me to try and after a full week working on the issue still no fix. I downloaded a simple scanner program from Microsoft and it gives me very limited scanning ability but no fix. I tried all of Brother's suggestions and no fix. Brother finally told me Microsoft issue and Microsoft will have to come up with fix.

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