Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-03-13T10:19:07+00:00

    Hebt u de ,,orgineele dvd/cd-rom nog bij de printer ikzelf opnieuw deze op windows 11 geinstaleerd en nu print deze weer optimaal<

    mijn dcp-195C werkte ervoor niet op windows 11 prof.

    mocht u meer hulp wensen mail dan naar ******@gmail.com.voor overige tips in deze:

    gegroet en bij deze aangeboden door wat ervaringsdeskundige hierin.

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  2. Anonymous
    2025-03-13T11:10:22+00:00

    I tried this, it worked once. If I try to scan another document it will put all of the documents, scanned at different times because they are separate things to be scanned in the file for the previous scan. Not helpful because I need the documents in separate files because they go with something else. Not sure I'm making sense. So many issues with Microsoft. Another huge issue yesterday and I don't know if I fixed that or not. I'll find out when I start working today. Get yourself together Microsoft!

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  3. Anonymous
    2025-03-13T15:16:45+00:00

    Hi Patrick, I know that Brother has issued tis warning, I was one of the first people to reach out to Brother and Microsoft regarding this issue. Brother claims it is a Microsoft problem. Microsoft claims its fixed as of recent updates but the driver install still fails. The only difference now that Microsoft has released updates is that the device is now registered in Device Manager and can now be successfully installed albeit manually. Prior to the updates installation was impossible.

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  4. Anonymous
    2025-03-13T15:22:21+00:00

    Hi Sarah,

    I noticed that there is indeed software for your unit. https://www.brother.is/support/ads-1800w/downloads If you follow my instructions in the previous post I am quite sure your scanner will work. Remember though to first uninstall all other instances of this scanner in Settings, Devices first to ensure that you do not have multiple instances of the device. Also, you may have some system files that are possibly corrupted, run from admin terminal sfc /scannow and confirm that your system is not corrupted. Also confirm you have all windows updates completed.

    I have since posting installed at least 3 other Brother printer models for various customers and it definitely works

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  5. Anonymous
    2025-03-13T15:34:58+00:00

    HI Billy,

    The scanner “works” I am unable to use the scanner screen itself to scan documents.

    I must manually login to iprint/scan to do anything. It’s added a ton of time to my workload.

    My IT department and I followed your instructions, no change!

    ☹

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