Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-02-21T18:11:22+00:00

    Same problem with Brother MFC-J470DW. With all the people having this problem it would seem Microsoft should upgrade the severity level of the bug. I had an important zoom meet this morning. Half an hour prior to the meeting I received an email saying I had to sign and scan an important document. Well, I couldn't scan it!

    MS disregard for its customers!

    So is there an ETA for the fix?

    Agree. Well 24H2 has affected thousands of businesses and students alike from daily operations of a seemly benign little update 24H2 problem. The havoc continues. This fix does not solve my problem. The CC4 software appears and disappears when it chooses. Loaded and reloaded - turned off and turned on , totally deleted and re installed - Like a bunch of monkeys... BS. SEE the list of printers reported from BROTHER. Even BROTHER does not report this on the download page ! to atleast stop you and inform you before you get into all this grief. Over 250 Printer models affected !! Sold more printers lately?? - Its been 3 months !! This is worthy of a class action. And all these work arounds - great. whats your time worth! How much IT time did you pay to get this working. The Scanner Software does not work anymore - it did in WIN 10 - for 10 years and PRE 24H2. Even Brother posting this list is fact enough of the MAJOR issue here. Spent another two hours to chat with BROTHER... add your two, four, six hours to the other 10,000 ++other users. Good grief.

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  2. Anonymous
    2025-02-25T14:15:05+00:00

    After hours of research, tries and rage moments, this solution fixed the problem for me ! Thank you very much !

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  3. Anonymous
    2025-02-25T18:25:08+00:00

    Here is a better solution. Download NAPS2 open source scanner software. You will need the original driver from the scanner manufacture but the scanner software is better than the manufacturers. Go to NASP2.com.

    I am very happy with this workaround.

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  4. Anonymous
    2025-02-25T21:51:03+00:00

    I have the new ADS-1800W and I am unable to use my scanners screen. I have to open iprint/scan to scan documents. It is a real hassle!

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  5. Anonymous
    2025-02-25T21:53:50+00:00

    Agreed! I spent 2.5hrs on the phone with IT only to find it was a Microsoft issue. I have a brand new computer that hasn't worked properly due to this "little" update. I definitely see a class action on the horizon. Thinking about sending the IT bill to microsoft.

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