Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2025-02-14T19:52:37+00:00

    This worked for me on Feb 14, 2025 (Happy Valentine's Day!) on a new Dell XPS-16-9640.

    Windows version: Msft WIndows 11 Home, Version 10.0.26100 Build 26100

    Jay

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  2. Anonymous
    2025-02-18T02:48:15+00:00

    Me too.
    I have a Brother DCP-J925DW that no longer scans. Prior to 24H2 , everything was perfect. I was about to go spend over $500 for a new printer but was reluctant cause I can't find another printer that will print on CD's. That being said, I am glad I did not spend any money. Brother Tech Support also advised me that this is a Microsoft issue and a fix needs to be implemented. Please Microsoft, fix Windows 24H2 so that we ALL can return to scanning and printing.

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  3. Anonymous
    2025-02-18T23:28:41+00:00

    Awesome fix. Thank You

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  5. Anonymous
    2025-02-20T23:03:04+00:00

    Same problem with Brother MFC-J470DW. With all the people having this problem it would seem Microsoft should upgrade the severity level of the bug. I had an important zoom meet this morning. Half an hour prior to the meeting I received an email saying I had to sign and scan an important document. Well, I couldn't scan it!

    MS disregard for its customers!

    So is there an ETA for the fix?

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