Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Hi NCI,

I'm Sumit, here to answer your query at the Microsoft Community.

Apologies for any inconvenience you are experiencing. I am happy to help you today.

Yes, there are a lot of reports over Reddit and Commjunity for this exact issue. The problem is not related to Brother scanner, it affects many printer brands.

Via https://www.reddit.com/r/printers/comments/1g9f...

OK, I think I got a temporary solution (sort of). For some reason I am now unable to scan even with the "Scan" button from the printer/scanner itself, however last night there was a Windows update - not sure if it caused it. The control center is not fixed yet, either... However when I was looking through the settings, I found a link pointing me to "Windows scan" app from the MS App store - installed it to test it, and it was able to detect the scanner, and scan remotely, so you might give it a try until there is a fix (if there is one.....)

https://www.microsoft.com/store/productId/9WZDN...

Ultimately Microsoft has to provide with the fix and we have no ETA I am afraid.

Hope that helps, and rely on us for any further inquiries. All the best.

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There may be links to non-Microsoft websites that provide accurate and safe information. Watch out for ads on websites frequently classified as PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers, as they sometimes do more harm than good.

I have the same problem with a Brother MFC9970CDW and a brand new Dell XPS8960 that is running Windows 11 24H2. After a long and difficult driver installation, all of the Brother drivers installed except for the Scanner (Driver) which is showing as failed. When I go to Device Manager, it shows the driver as installed and working. I compared the install to and older XPS8930 running and older version of Windows 11 and all the driver files are the same.

I followed the suggestion below and installed the Windows Scanner app which recognized the scanner and allows me to scan. Temporary solution, until the problem is resolved. Brother notes this as an issue on their website.

Since the update my Twain driver is missing from Paperport for my Brother ADS 2700W and I am forced to use the scanner dialog box and that is a truly terrible and time consuming experience compared to what I was used to prior to the Windows Update.

I own a Brother MFC-L2740DW printer/scanner and it has been working great for years with both Windows 10 and Linux. I recently purchased a new PC with Windows 11 (24H2) and have been trying to install the full package of Brother printer and scanner drivers. I have the exact same problem as the OP, the printer driver installs successfully, but the scanner driver fails. You don't find out though that the scanner driver failed to install until you try to scan from the Control Center 4 application. You will see a pop-up with error code CC4-202-00000008. There is a support article for this code on the Brother site, but the solutions provided do not work - they must be for an earlier issue.

Microsoft, a fix for this would be much appreciated.

Ditto here. Just bought a new WIN 11 computer with 24H2 installed. Downloaded and installed the Brother software to the new computer. Went to scan a document to no avail. Ran troubleshooter which told me the scanner drivers failed to install. Went through several installations and removals trying different things before finding this post. Nothing worked so far. I might give the scanner app a try.

End result, my reliable multi-function printer/scanner no longer scans. Uhg

Update: I was able to download the MS Windows Scan app and scan a document with it. But the app is very limited (i.e., will not scan both sides of a double sided document).

This is why I still have my old computer and will just have to resort to using it for scanning since it is still on WIN 10 and works.