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Hi All,
I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.
Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)
Does anyone have a solution to this problem?
Thanks.
Nancy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
just my 2 cents - this 2025-04 update does NOT solve the scan from the device to the PC issue that was introduced with 24H2.
my ADS-1800W is in the same place it was. I CAN initiate scans (PULL) from the computer, but I cannot PUSH from the device to a computer. the only one that works is the windows 11 machine I have that is still running 23H2
System File Checker and the DISM command tool, start with CheckHealth switch. If not familiar with these commands, instructions available from many sites.
Deleting temp files may help as well.
How could I check whether or not there are other "problems" in the operating system?
If the [2025-04 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5055523)] has been installed and you are still not able to scan, you will need to uninstall the printer/scanner software, ensure you reboot and reinstall. If there are no 'other problems' or corruption in your OS, scanner should work.
Finally MS fixed the problem! The scan problem was solved by MS latest updates [2025-04 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5055523)]. Kofax PaperPort 4.7 SE (twain driver) works by re-installation of Brother driver and software after updates. Brother iPrint & Scan also works.
Am I to understand that now, after the last update on April 8, the scanner is also functional for scanning from device to laptop? Is the installation of the Brother application done normally, as before, or is another "trick" needed? Do I just have to uninstall all the Brother software and then reinstall it? Do you need to do something extra? My device is MFC-L8690CDW.
I don't like the Brother iPrint app. I prefer CC4.
If scanner is still not working after installing the [2025-04 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5055523)], you will need to uninstall, ensure you reboot and then reinstall your printer/scanner software.
