Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-04-09T23:36:24+00:00

    Been tearing my hair out since October about this. Brother HL-L2390DW. Brother support was clueless. THIS SOLUTION WORKS! Thank you.

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  2. Anonymous
    2025-04-09T18:59:43+00:00

    The latest Windows 11 update (KB5055523) did not fix the issue of scanning from the device to the laptop. As before, I can only scan and print by giving the command from the laptop.

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  3. Anonymous
    2025-04-09T13:57:27+00:00

    yeah - I agree with the theory. but I've got that done (was the 1st thing I checked this morning).

    still no dice.

    and of course, my brother devices can't scan the MS Sharepoint 365 - only on-prem sharepoint.

    this isn't life and death.

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  4. Anonymous
    2025-04-09T13:46:04+00:00

    In my MFC-L2760DW, this updates solved scan from PC to scanner as well as from scanner to PC. You need to define and register your PC with the " Scan to" function at properties/Scanners and Cameras/Scanner settings under printer settings.

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  5. Anonymous
    2025-04-09T12:29:28+00:00

    Yes JDD_680 - I used the chat support and let him control my computer. He was going so quickly though that I don't know exactly what his steps were which is why I asked and posted his reply. However, I had noted that the IP address on my scanner was different than the one on my computer but I didn't know how to fix that. After he updated that IP address, that seemed to fix the issue. Ironically though, Microsoft released a fix soon after I posted, but I'm afraid to update now that my scanner is finally working lol

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