Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2025-04-18T04:58:50+00:00

    Eventually I got it working for my Brother DCP-T420W, more or less. Fo those who are still facing this issue, Below is how I got the drivers working.

    1. Uninstall all brother software including iPrintScan and drivers from control panel and use Uninstall tool from brother website to remove the drivers.

    Link to uninstall tool: https://support.brother.com/g/b/downloadend.aspx?c=eu_ot&lang=en&prod=dcpt420w_all&os=134&dlid=dlf005059_000&flang=4&type3=39

    1. Download and install iPrintScan

    Link to iPrintScan: https://support.brother.com/g/b/downloadend.aspx?c=eu_ot&lang=en&prod=dcpt420w_all&os=134&dlid=dlf103486_000&flang=4&type3=10272

    1. Once iPrintScan is installed run it and it should not show any machines (donot add machines just yet)
    2. Download the Printer Driver from Brother website and install it. It should be a quiet install but you can modify the "dpinst.xml" file and remove quietInstall tag to get the wizard appear.

    Link to Printer Driver: https://support.brother.com/g/b/downloadend.aspx?c=eu_ot&lang=en&prod=dcpt420w_all&os=134&dlid=dlf105100_000&flang=4&type3=408

    1. Once printer driver is installed download "Full Driver & Software Package", double click it to get the files extracted into "Y20A_C2_UW_PP-inst-H1" folder but cancel the installation.

    Link to Full Driver & Software Package: https://support.brother.com/g/b/downloadend.aspx?c=eu_ot&lang=en&prod=dcpt420w_all&os=134&dlid=dlf105099_000&flang=4&type3=11

    1. Use 7zip to extract "Y20A_C2_UW_PP-inst-H1\Msi\ScannerUtilityInstaller.msi" and you should get a new folder within the Msi folder named "ScannerUtilityInstaller" with a file named "BRSCUTIL.EXE".
    2. Run the "BRSCUTIL.EXE" and select the correct dpi (for me it was 1200x1200)
    3. Once the installation is completed you can add the Printer/machine in iPrintScan (Make sure it is connected via USB) and you should have your printer and scanner working in iPrintScan.

    Image

    Note: This process has only installed the printer for USB connectivity. Later I tried to add the network printer after configuring the printer through it's management page and connecting to Wifi but the Print service does not work. If anyone know how to get the Print service working in iPrintScan please share.

    Image

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  2. Anonymous
    2025-04-17T21:18:35+00:00

    Is there a reason why I should only scan from my laptop? The device has this option, to scan directly to my laptop, it worked until a few months ago, now it doesn't work anymore. That's the problem, not because I want this, because it has to.

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  3. Anonymous
    2025-04-17T15:06:44+00:00

    Same. Oliviu - is there a reason why you don’t just scan from the laptop to the printer?

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  4. Anonymous
    2025-04-17T14:41:28+00:00

    I never scan from device, always from the laptop, and this is what stopped working a few months ago until I found the iPrint&Scan fix

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  5. Anonymous
    2025-04-16T02:26:34+00:00

    For me, this option didn't work either. I can't scan from device to laptop, neither with Control Center4 nor with Brother iPrint&Scan. I have two laptops, one with Windows 11 Pro(24h2) and one with Windows 10Pro. I can't scan from device on either. Printing and scanning from laptop works fine on both.

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