Win 11 ver. 24H2 causing Brother scanning driver install to fail. How to fix?

Anonymous
2024-12-20T05:11:02+00:00

Hi All,

I have a Brother DCP-7065DN multi-function machine, connected to my Windows 11 desktop computer. I was having some problems with a label printer and pursuant to that I disinstalled the Brother software and re-installed it. Since the re-install, the Brother printer driver installed but the scanner driver installation failed. I've tried multiple times.

Brother has noted this as a problem with Windows 11 Version 24H2. (See attached link.)

Does anyone have a solution to this problem?

https://help.brother-usa.com/app/answers/detail/a_id/187053?_gl=1124hl0o_gcl_auMTY1NjAxNzU3Ny4xNzM0NjY4ODM1LjE0NzAxMTMwNjAuMTczNDY2ODg2MS4xNzM0NjY5NDQx_gaNzI5Njg4NTQyLjE3MzQ2Njg4MzQ._ga_NCEW43SJ8W*MTczNDY2ODgzNC4xLjEuMTczNDY2OTQ0MS4zMy4wLjU4OTczNDE4OA..

Thanks.

Nancy

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2025-02-12T16:51:28+00:00

    I just used the steps in the the post immediately above yours and it worked perfectly on my Brother MFC-L5705DW. I would suggest trying those steps if you have not done so already. I hope that they work for you as well!

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  2. Anonymous
    2025-02-11T13:50:11+00:00

    Has Microsoft fixed this problem yet? I need a fix and quick so I can do my work! I hate updates with no thought behind them as far as what needs to be done. I avoid your updates at all cost!

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  3. Anonymous
    2025-02-09T20:11:30+00:00

    FIX!! - Resolved for me!
    I also have a Brother MFC9970CDW and the same issue as everybody else when installing Win 11 24H2. Initially (months ago) I rolled it back and the scanner driver recommenced normal operation. Tried the upgrade "again" this week to find the exact same issue still exists. Did further google research (here and elsewhere) found a small snippet that I followed as per below -

    Open Device Manager and go to Imaging Devices open and select your scanner (Brother in my case).

    Right Click and select Disable Device*.* Right Click again and select Update Driver

    Now the important steps.
    Select Browse my Computer for Drivers, Select the folder with your existing brother Drivers. In my case C:\Program Files (x86)\Brother (include subfolders)

    Select Let me pick from a list of available drivers on my Computer

    This should present you with your scanner/printer. Select printer then Next- This should reinstall the drivers - this seems to be the critical step that is NOT achieved when uninstalling/reinstalling using the Brother supplied apps.
    Now renable the device (Right Click and select Enable Device)

    and reboot the machine. The scanner driver is now picked up, and all my brother Apps are working again. This seems to be an "order" of events things, but somehow this does not make sense. Come on Microsoft lift your game.

    Please let others know if this works for you

    Thanks!! it worked for me!

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  4. Anonymous
    2025-02-07T03:22:23+00:00

    Now the "Imaging Devices" is no longer list after I restart my computer. Is that correct? Eithe way, still not live heartbeat from my MFC-L3720CDW that I just purchased today.

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  5. Anonymous
    2025-02-06T05:17:27+00:00

    After unchecking show compatible hardware Brother does not appear in the list of manufacturers on my laptop preventing me from completing these steps. Any suggestions?

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